Inside Sales Associate (m/f/d)

Nordson Packaging, a global leader in leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Inside Sales Associate (m/f/d) to join our team in the area of Buckinghamshire, UK. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. 

Summary of the role

This is an Internal Sales role responsible for the management and development of Nordson customers in the UK. This position will involve both proactive and reactive activities to look after the assigned customer base, whilst also supporting two external salespeople with some administration tasks.

Manage & grow sales within allocated customers through close interaction using telephone, email & other office based concepts. All records to be update using Nordson C4C computer system.

• Promote Nordson products to both new & existing customers in the UK & Ireland with aim to grow business yearly in line with corporate objectives.

• Identify & develop new system sales in the end user business through close interaction with customers, aim to increase machine population through targeted approach using market & application knowledge

• Develop recapitalisation business for old systems installed base by developing & managing a competitive trade-in concept

• Pro-actively develop aftermarket business through promotion of engineering, parts & maintenance products. Target to increase the average aftermarket spend per machine

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities

• Maintain & develop customer relationships through telephone, email, remote meetings etc.

• Establish & update customer data (contacts, IBase & Tel No) for each account in C4C

• Generate system sales revenue from your customers using our obsolescence programme

• Promote aftermarket portfolio (spare parts, training, service contract)

• Identify new potential customers & revenue streams through market research & references

• Support field based team with quotations & administration support as required

• Handling of incoming telephone calls, email & office administrative duties as required

• Any other duties as requested by management.

Skills and Qualifications

• 2 to 5 years previous experience within an inside sales environment, preferably in a technical sales role.

• Professional telephone manner with strong customer ethics

• Good oral and written communication / negotiation skills including value selling concepts

• Target driven with the ability to measure own success using KPI's

• Ability to work using their own initiative or equally as part of a team

• Capable of working to set standards / deadlines & show good time management

• Possess a creative flare with the ability to think "out of the box" to satisfy customers needs

• Proficient in Microsoft Office & have experience with CRM sales platforms

• Knowledge of web based media & email promotions

• Well presented, enthusiastic & flexible in day to day duties.

Travel

• No travel required.

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested? 

If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.

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