Offer summary

Qualifications:

High School Diploma or GED required., Two years of relevant work experience preferred., Experience as an account representative is a plus., Familiarity with Oracle is advantageous..

Key responsabilities:

Provide customer service related to sales and installations.

Validate order locations and ensure data entry accuracy.

Maintain records of customer interactions and transactions.

Support the Sales Department by answering inquiries and building relationships with billing specialists.

Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com. Facts: ● 2023 Sales: $20.5 billion ● Industry: Medical Instruments & Supplies ● Employees: 52,000 worldwide ● 40 years of sales growth leading up to 2020 ● 44+ Manufacturing and R&D Locations Worldwide ● $1.4 billion spent on research and development in 2023 ● ~12,900 patents owned globally in 2023 ● Products sold in ~75 countries ● Fortune 500 Company ● 7 consecutive years as one of Fortune's World's Best Workplaces Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html Notice Regarding Employee Conduct on Facebook/LinkedIn Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296

Job description

Work Flexibility: Remote

Schedule:

1st Shift

What you will do:

As a Customer Service Representative I, you will provide customer services relating to sales, sales promotions, installations and communications.

Validate the ship to and replenishment locations of orders with sales and operations partners
Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
Check and validate accuracy of incoming surgery product usage cases
Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Provide proactive updates on order status to accelerate billing process
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
Support Sales Reps in case of product usage pricing or discrepancies

What you need:

Required

High School Diploma or GED
Two (2) years’ relevant work experience

Preferred

Experience as account representative; Oracle

$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Required profile