Application Support Specialist

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

Summary of Position:

Provide high-level (2nd and 3rd level) system and application support to the business. Work with IT and operations management across diverse businesses to assess systems information needs and correspond with internal staff as well as vendors to ensure resolution of key issues. Play an active role in the maintenance and support of key business systems. 

Major Functions:

Support Functions

• Serve as second/third level support for Broker Applications
• Work with team members, internal staff, and vendors to research and resolve problems
• Responsible for maintenance of assigned systems including scheduled utilities
• Monitor application performance and develop recommendations for corrections and improvements
• Monitor internal queue and work escalated tickets as they are assigned, understanding the importance of impact, urgency, and severity
• May be asked to provide work direction for Level 1 support team
• Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base
• As required, coordinate activities with technical support staff and operations management
• Manage and administer application servers
• Project Functions as required
• Perform system, integration, and functional verification tests for software; coordinate user acceptance testing; review test results with user and obtain user approval
• Develop and maintain computer system documentation including specifications through change controls, procedures, and other relevant information in accordance with defined standards
• Implement software configuration and coding changes and coordinate the production move
• Recommend solutions or alternatives to meet end-user needs or to help users perform their job more efficiently
• Identify system impact of changes in the Company business, user needs, external business environment (i.e. Carrier Systems) and operating systems

Education, Knowledge, Training, Skills and Experience Required:

• 2 to 3+ years’ experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)
• 2 to 3 years’ experience in the Insurance industry preferred
• 2+ years’ experience working with and administrating application back-ends/servers
• Experience working in a distributed network environment preferred
• Experience working with end users and providing production support preferred
• Experience developing test plans and data, testing and verification of results preferred
• Excellent interpersonal skills
• Excellent critical thinking abilities
• Excellent oral and written communication skills
• Evenings, weekends or non-regular hours may be required

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $65,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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