Clinical Program Manager

Job Description:

Scope

This position is an enterprise-wide role that will help lead, facilitate and coordinate clinical program projects and initiatives, to ensure value, safety, improved outcomes and experience of care for the clinical program related work. This position is accountable to effectively manage key projects and/or initiatives for the clinical program, in collaboration with operations and clinical leaders and other stakeholders at a Regional and Market level This position requires strong skills in project management, continuous improvement, patient safety, quality, and financial stewardship in health care environments. Clinical Program initiatives support teams and front-line caregivers to deliver affordable, consistent, evidence-based, safe, high-quality care through an exceptional patient experience. An ideal candidate is excited about health care delivery transformation including the importance of shifting from traditional care models to alternative models that focus on value. Additional skills related to human and process design, working in complex matrixed organization, excellent presentation and communication skills, data discernment, improvement projects, and health care economics and finance are helpful.

Job Essentials

• Clinical Best Practices: Support their leadership team in using a prioritization framework for their respective clinical programs. Ensures that evidence-based clinical care standards are established and effectively implemented across the system for appropriate caregivers in partnership with the region leadership. Builds and fosters alignment with best practice across the system including the standardization of clinical content for the single EMR.
• clinical Best Practice Integration (cBPI): Help to champion the model, processes and use of the tools around the cBPI pipeline for their Clinical Program. Take ATP (Advanced Training Program) and apply these problem-solving quality improvement methods to their daily work.  Help lead and manage the system cBPI pipeline with regards to the relevant specialties within the Clinical Program. Partner with region leadership on effective implementations, including defining, tracking, improving and sustaining clinical KPIs.
• Clinical models of the future/value-based models: Supports development of care processes to support value and risk-based payment models, including value KPIs for the system, in partnership with the regions. Partners with teams to demonstrate the financial impact of the system clinical best practices, in both ambulatory and acute settings, for the relevant specialties in the Clinical Program.
• Strategy Deployment: Supports the strategic planning and goal setting processes focusing on best practices sharing for the portfolio’s specialties in the clinical program, ensuring that relevant annual goals and key performance metrics are established. Promotes clinical best practice goal achievement and maintains goals set by the organization. Supports and drives results for associated key quality, experience, cost, and utilization metrics.
• Operational Efficiency: Evaluates the effectiveness of the Clinical Program's organization identifying opportunities for the Clinical Program's performance improvement from both a clinical and administrative perspective. Builds strong, inclusive and lasting relationships within their own department, with leaders, physicians and caregivers across the enterprise, and externally. Attracts, develops, and retains talent by creating an inclusive work environment. Fosters employee engagement through active listening, empowering, caring, support and coaching.
• Data Surveillance and Reporting: Regularly reviews dashboards and reports to assess performance on adherence to best practice, clinical outcomes, financial performance, and additional KPIs as needed. Identifies and reports to stakeholders (clinical leaders, business leaders, clinicians, etc.) areas of high performance and areas requiring improvement. Provides tactical recommendations for improvement to clinical and operations partners.

Minimum Qualifications

• Bachelor’s Degree from an accredited university required. Degree will be verified.
• Progressive experience in a complex health care system or hospital setting in a, clinical operations, or other clinical care delivery or administrative role.
• Experience in a healthcare leadership position.
• Clinical knowledge and experience in identified specialty of the clinical program
• Demonstrated expertise in project planning and process improvement.
• Demonstrated effective leadership and communication skills.
• Experience using business intelligence tools and interpreting data and reports. Demonstrated understanding of healthcare accounting, reimbursement models, and revenue cycle

Preferred Qualifications

• At least 5 years of progressive experience in a  health care system or hospital setting in a nursing, clinical, operations, or other healthcare related role
• Master's degree from an accredited university preferred.  Degree will be verified.
• Three years in a healthcare leadership position(s).
• Active license to practice as an RN i, Licensed Clinical Social Worker or PhD (Behavioral Health clinical licensure), APP, or Physical Therapist.
• Five years working in the clinical program area of care or related domains.
• Trained in improvement science (e.g., Six Sigma, Lean, ATP) and/or design thinking.
• Excellent organization skills and is able to manage multiple projects and related stakeholders.
• Collaborates and communicates effectively with clinic and facility operations clinicians, physicians, and administration

Physical Requirements:

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Work City:

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Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.