Offer summary

Qualifications:

Native-level fluency in German (verbal and written) is required., Strong computer literacy and technical skills are essential., Previous customer service experience is advantageous., Must be a permanent resident or South African ID holder..

Key responsabilities:

Assist passengers with pre- and post-flight travel inquiries in German and English.

Utilize airline reservation systems and handle voice calls in both languages.

Achieve specific key performance indicators and maintain high client service standards.

Engage in daily interactions with international passengers for inquiries and feedback.

Job description

FULLY REMOTE WORK FROM HOME
START DATE: 03/03/2025

• Join a reputable airline brand across different work areas

• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English

• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence

• Comprehensive paid training on products and systems provided

• Daily interaction with international passengers for inquiries and feedback

• Expected to achieve specific key performance indicators and maintain high client service standards

• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)

• Only permanent residents or South African ID holders eligible

• Strong computer literacy and technical skills

• Clean criminal record

• Flexible to work in shifts

• Previous customer service experience is advantageous

Employment Terms:

Annual Compensation: R200,000 CTC (R16 600 per month)
Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
Training: 4 weeks (Fully Paid)
Probation Period: 4 months
Health Insurance Coverage provided by the Company
Fully remote work from home
Equipment requirements:
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)