Offer summary

Qualifications:

Excellent English communication skills, both written and verbal., Proven experience with virtual communication tools and messaging platforms., Strong organizational skills with attention to detail., Self-motivated and able to work independently after training..

Key responsabilities:

Serve as the primary point of contact for client communications and service coordination.

Process and manage incoming work orders from multiple property management platforms.

Create and optimize daily service routes for team members across multiple service lines.

Coordinate with field teams to ensure efficient service delivery and problem resolution.

Job description

This is a remote position.

Role Name: Virtual Operations Coordinator

Schedule:

40 hours/week, Monday to Friday 8am to 4pm EST

Client Timezone: Eastern Time (US)

Client Overview

Join a thriving premium service company in Southwest Florida providing high-end residential and commercial cleaning, property care, and maintenance services to an exclusive clientele. This established business serves luxury homes and commercial properties, managing multiple service lines and maintaining the highest standards of service and discretion. With a growing team of 15+ field professionals and partnerships with premier property management companies, this dynamic organization is expanding its operations and seeking key talent to support its growth.

Job Description

Take on a pivotal role as the central coordinator for this expanding service company, managing critical communications and operations for multiple service teams. You’ll be the essential link between field teams, property managers, and clients, ensuring smooth daily operations while maintaining the highest levels of service and discretion. This position offers significant growth potential as the organization expands, with opportunities to shape processes and take on increased responsibilities. The ideal candidate will thrive in a fast-paced environment, excel at multitasking, and demonstrate strong problem-solving abilities while maintaining careful attention to detail.

Responsibilities

Serve as the primary point of contact for client communications and service coordination
Process and manage incoming work orders from multiple property management platforms
Create and optimize daily service routes for 15+ team members across multiple service lines
Schedule and confirm appointments for both residential and commercial clients
Manage real-time communications regarding property access and scheduling changes
Coordinate with field teams to ensure efficient service delivery and problem resolution
Maintain detailed client databases and update contact information
Handle confidential client information including access codes and property details
Support invoicing and basic administrative tasks
Provide real-time operational support to field teams
Assist in developing and implementing new operational procedures as the business grows

Requirements

Excellent English communication skills (written and verbal)
Proven experience with virtual communication tools and messaging platforms
Strong organizational skills and attention to detail
Demonstrated ability to maintain strict confidentiality
Professional phone manner and superior client service orientation
Experience with basic database and spreadsheet management
Self-motivated with ability to work independently after training
Quick learner with strong problem-solving abilities
Reliable high-speed internet connection and quiet home office setup
Availability during US Eastern Time business hours
Minimum 2-3 week availability for comprehensive training (2-3 hours daily)
Comfort with handling multiple communication channels (phone, text, messaging platforms)