Offer summary

Qualifications:

Excellent English comprehension, reading, and writing skills., Strong attention to detail and ability to follow guidelines., Proficiency in using various online platforms and tools, including Salesforce and Google Suite., Ability to work independently in a remote setting with good time management skills..

Key responsabilities:

Handle review disputes across multiple online platforms like Facebook, Google, and Yelp.

Check and notate any negative reviews that have been removed on a daily basis.

Input and update client information and notes in Salesforce daily.

Report any problems or issues to the Client Services Manager.

Job description

This is a remote position.

Schedule: Monday to Friday, 7am to 4pm Carlsbad, CA time

Scope:

Handle review disputes across multiple online platforms
Operate in a back-end capacity without direct client interaction

What are the top 10 things they must be completed in this position:

1. Check and notate any negative reviews that have been removed on a daily basis

2. Familiarize themselves during the partnership with different directory sites and how they operate, etc. every time there’s an update

3. Reviews that have been successfully removed will need to be marked in Salesforce daily

4. Properly inputting the notes daily into Salesforce and updating any information necessary

5. Daily reporting to Client Services Manager if there are any problems or issues

6. Updating client’s information correctly and thoroughly into Salesforce on a daily basis

7. Completing any overflow tasks that might be necessary for clients daily, these will be addressed with the virtual assistant as needed

8. Completing other duties or tasks as assigned on a daily basis such as disputing negatives and working on scrubbing reviews

Tools: Google Suite - Google Sheets and Google Docs, Facebook and Salesforce

Not Required: Canva - but reassuring to see on resume, AI proficiency also appreciated

★ If the virtual assistant is computer savvy and can type fast - 40 wpm minimum

★ If the virtual assistant is detail oriented and thorough.

★ If the virtual assistant is professional and customer orientated.

★If the virtual assistant is able to remove 400 negative comments/photos every two weeks with some consistency

Responsibilities:

Dispute illegitimate negative reviews on platforms like Facebook, Google, and Yelp
Provide back-end support for the onshore team
Submit disputes to get reviews removed when they fall outside publisher guidelines
Work within specified time zones as required
Follow company processes and maintain high standards

Requirements: