Offer summary

Qualifications:

Previous customer service or sales experience preferred., Strong attention to detail and documentation skills., Excellence in phone-based communication and relationship building., High school diploma or equivalent. .

Key responsabilities:

Guide new residents through selecting and activating their essential home services.

Qualify customer needs and recommend optimal service packages.

Process service orders accurately through partner platforms.

Meet and exceed monthly sales targets while maintaining high customer satisfaction.

Job description

This is a remote position.

Schedule:
Full-time, Flexible hours, we have 3 shifts: M-F, 8-5, 9-6, or 10-7 CST. We occasionally would need a Saturday as well. Client Timezone: CST

Join a rapidly growing concierge services company that's revolutionizing the apartment move-in experience across the southeastern United States.

We partner with over 1,000 premium apartment communities to provide new residents with a seamless, one-stop solution for setting up all their essential home services. Our innovative platform and established partnerships help thousands of residents get connected and settled into their new homes each month.

As an Inside Sales Representative, you'll be the trusted advisor helping new residents navigate the exciting process of setting up their new home. Working with warm leads from our established property partnerships, you'll guide customers through selecting and activating essential services like internet, TV, renters insurance, and more. This is an excellent opportunity to join a growing sales team during our peak season, where you'll enjoy the perfect blend of consultative selling and customer service. You'll work remotely with a supportive team, earning a competitive base salary plus uncapped commissions, with clear paths for growth and advancement.

Responsibilities
- Guide new residents through selecting and activating their essential home services
- Qualify customer needs and recommend optimal service packages - Focus on internet service solutions as the primary product offering - Identify and pursue opportunities for additional valuable services (renters insurance, security systems, moving services)
- Process service orders accurately through partner platforms - Maintain detailed customer interaction records in our modern CRM system - Conduct professional follow-up communication via phone and email - Build rapport with property managers and residents - Meet and exceed monthly sales targets while maintaining high customer satisfaction - Participate in team meetings and ongoing professional development

Requirements
- Previous customer service or sales experience preferred
- Excellence in phone-based communication and relationship building
- Strong attention to detail and documentation skills
- Proficiency with computer systems and ability to learn new platforms quickly
- Professional and friendly demeanor - Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work US Eastern Time business hours
- High school diploma or equivalent
- Passion for helping customers and driving results