Operations Processor/HCI Operator

This is a remote position open to candidates that live in Florida, Georgia,  Indiana, Minnesota, Missouri, North Carolina, North Dakota, South Carolina, Texas, Virginia, upstate and western New York.

Position Summary:  

The Operations Processor performs daily Production support by initiating calls for a Contact Call List to facilitate outbound calls through related Contact Call Center technology. The position requires the ability to remain focused and work at a consistent pace for your entire shift.  Must be punctual, reliable, flexible and the ability to follow directions to ensure task completion.

Essential Duties & Responsibilities:

• Available Monday through Friday with shifts aligned to the Production Team needs.
• Initiate calls for Production during these shifts.
• Alert Management on status on the Contact Campaign as the day progresses.
• Adherence to ConServe’s Professional Practices Management Systems (PPMS), Code of Conduct, and Compliance Programs.
• Ability to conduct skip tracing and other records management tasks as assigned during any campaign schedule time gaps.

Non-Essential Duties & Responsibilities:

Other duties as assigned.

Education: 

• High School Diploma or GED

Skills/ Requirements:

• Basic computer and mouse user skills
• Basic familiarity with internet windows and screens
• The ability to work part time between 20-25 hours per week.   Shifts will be 4 hours, Monday through Friday starting between 8:00 am EST and 1:00 pm EST and ending no later than 5:00 pm EST.
• Detail oriented, self-motivated, efficient and learns quickly
• Basic written and verbal communication skills.
• The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis 
  • Secure internet connection, to plug in ConServe equipment into a hardline ethernet port
  • A private work area in which work activities can be conducted (if/when teleworking)
• United States Citizen or a Permanent Resident with three or more years of permanent residency in the United States.
• Obtain and maintain Government Security Clearances as needed
• Obtain and maintain State licensing as needed
• No conflicts of interest with ConServe or our Clients
• 6 months or more of skip tracing or direct CCMS account related record maintenance work experience is preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Ability to sit or remain sedentary for your entire work shift (4, 6, or 8 hour shift)
• Ability to type on a computer for your entire work shift (4, 6, or 8 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.  Duties may vary from time to time and this description is subject to review.   Modifications will be made as needed to support changes in the business climate and requirements.   

Continental Service Group, Inc., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 2277 or by emailing: jobs@conserve-arm.com. 

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. 

ConServe is a Drug Free Workplace