Program Support Senior Manager, High School USA

Position: Program Support Senior Manager, High School USA 
Reports to: Program Director, High School USA  
Department: Academic Exchanges (51) 
Location: U.S.-based remote (see location requirements below)

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. 

Why work with us:   

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place. 

Who you are:

What you’ll do:

• Lead and mentor a team of Program Support Specialists to ensure and facilitate successful program operations once students arrive in-country.
• Work with Program Support Specialists to advise Local Coordinators as they navigate cultural adjustments, interpersonal and intercultural relationships, de-escalation strategies, and problem resolution.
• Analyze moves and compliance data to identify LC knowledge gaps and uncover opportunities for growth, working directly with Training Manager to create new LC trainings and regularly update LC content and communications.
• Identify and implement improvements to placement/move processes, tools, and methodologies to increase efficiency and effectiveness.
• Monitor and evaluate team performance metrics, tracking progress and identifying areas for improvement.
• Serve as the primary point of contact for on-program support needs between Local Coordinators and other departments or external stakeholders.
• Ensure the team adheres to DOS program regulations, CIEE best practices and company policies.
• Maintain up-to-date documentation regarding program support processes, procedures, and standards.

What you’ll bring:

• Bachelor’s degree or international equivalent.
• Management experience, preferably in engaging and motivating remote teams.
• Experience managing volunteers or independent contractors.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Self-motivated and goal-oriented with the ability to overcome challenges.
• Ability to adapt to changing market conditions and organizational priorities.
• Proficiency in Microsoft Office and experience with CRM databases (Salesforce experience preferred).
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
• Ability to travel domestically AND internationally, several times per year.

Location Requirements:

The position is available to candidates in the Canada and United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.