Offer summary

Qualifications:

3+ years of experience as a Technical Sales Engineer in a SaaS environment., 8+ years of professional experience in a customer-facing role., Proficiency in programming languages such as HTML, CSS, and Javascript., Bachelor's degree in Computer Science, Software Engineering, or a related field..

Key responsabilities:

Lead technical presentations and product demonstrations for prospects and customers.

Assess customer requirements and design tailored solutions.

Provide technical expertise during the sales process and support RFP responses.

Help enable the sales team on new features and provide product training to customers.

Job description

The role

Mavenoid is building out its sales engineering practice and looking for highly motivated individuals to help take the company to new heights. Mavenoid is an AI powered Platform that helps businesses around the world deliver high-quality customer support by offering state of the art self-service. Our proprietary machine learning models don’t require a data scientist, or developer. Businesses can get deployed in as little as a few weeks. And because we’re not your traditional chatbot, we see much higher resolution and containment rates across customers.

This position reports directly to the Head of Sales Engineering.

In your first month, you will

Complete Mavenoid’s remote onboarding program.

Meet with key stakeholders to align on strategy and desired outcomes.

Build your own Mavenoid Assistant

Familiarize yourself with our product, enablement materials, and pitch.

Design your initial 90-day action plan.

In your first three months, you will

Complete a mock demo presentation of Mavenoid in front of peers

Be familiar with our out of the box integrations

Helped complete a security questionnaire / review

Build customized demonstrations for prospective customers

In your first six months, you will

Deliver end-to-end demos of Mavenoid to prospective customers

Kick off a POC

Help close/won an opportunity

Responsibilities

List of Responsibilities:

Technical Presentations & Demonstrations

Lead product demos for prospects and customers

Create and deliver technical presentations

Showcase product capabilities and integrations

Provide live system demonstrations

Handle technical Q&A during presentations

Solution Architecture & Design

Assess customer requirements and design solutions

Create technical proposals and implementation plans

Develop proof of concept implementations

Architect custom integrations

Document solution specifications

Pre-Sales Technical Support

Provide technical expertise during sales process

Conduct technical discovery calls

Support RFP/RFI/SQ responses

Perform technical evaluations

Customer & Sales Team Support

Help enable the GTM team on new features

Join customer meetings as technical expert

Answer detailed product questions

Help overcome technical objections

Provide product training to customers

Document technical requirements and draft new project charters

Product & Market Intelligence

Stay current on product capabilities

Research competitive solutions

Provide feedback to product teams

Monitor industry trends and technologies

Identify new use cases and opportunities

Qualifications

3+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment.

8+ years of professional working experience in a customer facing role

Programming experience in HTML, CSS, Javascript, and other web based technologies

B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Required profile