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ServiceNow ITOM/AIOps Architect/Senior Consultant

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Texas (USA)

Offer summary

Qualifications:

8+ years of experience in ServiceNow, with 4+ years in ITOM & AIOps., ServiceNow Certified Implementation Specialist – ITOM and ServiceNow Certified Application Developer (CAD) required., Experience with predictive analytics, anomaly detection, and machine learning is essential., Familiarity with scripting languages like JavaScript, PowerShell, and Python is a plus..

Key responsabilities:

  • Design and deploy ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management.
  • Architect and implement AIOps solutions for predictive analytics and incident correlation.
  • Build REST/SOAP APIs for tool integrations and automate workflows using ServiceNow tools.
  • Lead workshops to define ITOM/AIOps roadmap and mentor junior developers on best practices.

Diverse Lynx logo
Diverse Lynx Large http://www.diverselynx.com
1001 - 5000 Employees
See all jobs

Job description

ServiceNow ITOM/AIOps Architect/Senior Consultant

Location: [Remote]

Experience: 8+ years in ServiceNow, with 4+ years in ITOM & AIOps (Discovery, Event Management)

Certifications Required:

· ServiceNow Certified Implementation Specialist – ITOM

· ServiceNow Certified Application Developer (CAD)

· (Preferred) AIOps Micro-certification

Key Responsibilities

1. ITOM Strategy & Implementation

· Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).

· Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).

· Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).

· Optimize CMDB health with automated Discovery and Service Mapping.

2. AIOps Solutions Development

· Architect predictive analytics & anomaly detection using ServiceNow AIOps.

· Configure Machine Learning (ML) models for incident correlation and root cause analysis.

· Implement AI-powered event grouping to reduce alert noise.

· Develop self-healing automation (Integration with Orchestration).

3. Integration & Automation

· Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).

· Automate workflows using ServiceNow Flow Designer & IntegrationHub.

· Develop custom AI/ML-driven dashboards for operational intelligence.

4. Leadership & Advisory

· Lead workshops to define ITOM/AIOps roadmap.

· Mentor junior developers on best practices in AIOps automation.

· Conduct health checks & performance tuning for ITOM implementations.

Required Skills & Qualifications

Technical Expertise

✔ ServiceNow ITOM Modules:

· Discovery, Service Mapping, Event Management, Cloud Management

· Operational Intelligence (OI), MetricBase, Health Log Analytics ✔ AIOps & Machine Learning:

· Anomaly detection, Predictive Analytics, RCA

· Integration with AI/ML platforms ✔ Scripting & Automation: - Good to Have

· JavaScript, PowerShell, Python

· Flow Designer, IntegrationHub, Workflow Editor ✔ Monitoring Tools Integration: Good to Have

· Splunk, Dynatrace, AppDynamics, Prometheus

Soft Skills

✔ Ability to translate business needs into AIOps solutions

✔ Strong stakeholder management / SME's

Nice-to-Have Skills

· Experience with Observability Tools / Suite

· Familiarity with Generative AI for IT Operations







Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cloud ComputingAIOps (Artificial Intelligence For IT Operations)ServiceNowObservabilityPrometheus (Software)Operational IntelligenceService DiscoveryPredictive AnalyticsWorkflow EngineApplication Programming Interface (API)Event MarketingSoap ClientSplunkJavaScript (Programming Language)AWS Cloud ServicesgRPCAppdynamicsWindows PowerShellMachine LearningMicrosoft AzurePython (Programming Language)Anomaly DetectionHealthcare AnalyticsRocksDBDynatraceService DevelopmentGenerative Artificial IntelligenceObservability
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