Offer summary

Qualifications:

Minimum of 5 years' experience as a Desktop Support Engineer., Expert knowledge of MS Windows OS and MS Office products., Strong understanding of Active Directory and Microsoft Intune., Good customer service skills and ability to work independently..

Key responsabilities:

Perform remote and on-site vulnerability remediation and troubleshooting.

Update desktop and mobile applications to meet compliance requirements.

Conduct Windows OS installations and manage application upgrades.

Provide on-call support for urgent incidents outside of business hours.

Job description

Title- Windows Risk Remediation Desktop Engineer

Location- Remote, USA (Must be a resident of Pennsylvania, Delaware, Washington D.C or New Jersey)

Type- Full Time

Requirements:

(i) Location: Remote, USA (Must be a resident of Pennsylvania, Maryland, Delaware, Washington D.C. or New Jersey)

(ii) Must be willing to travel to the sites to troubleshoot or to address any urgent issues

(iii) Working hours & Availability: Monday to Friday 8:00 am – 4:30 pm Eastern Time

(iv) Must be available on-call during non-business hours to support any Urgent/Major/Critical Incidents

Must have Skills:

Knowledge on Active Directory
Knowledge on Microsoft Intune
Good customer service skills (will require lot of user interaction)
Ability to work independently
Remote Desktop Administration
Computer Patching and remediations using SCCM tool
Desktop remediation for any vulnerabilities
Expert knowledge on MS Windows OS & MS Office products
Must carry a minimum of 5 years' experience as a Desktop Support Engineer
Perform remote and on-site vulnerability remediation and troubleshooting
Update desktop and mobile applications to align with compliance requirements and user preferences
Must know how to perform Windows OS installations
Knowledge on Network troubleshooting and Network commands
Knowledge on troubleshooting and configuring, Thin-client devices, Tablets, Laptops, Mobile Devices and Desktops
Knowledge on Drivers/BIOS updates
Application installation/upgrades
Knowledge on ServiceNOW
Knowledge on MS Excel, Ivanti and Microsoft DB
Knowledge of Ivanti
Knowledge with various Remote tools
Excellent knowledge of advance features of Excel( reporting, data mining, Data presentation)

Good to have:

PCI Compliance Certifications
Hands-on with PowerShell Scripting
Knowledge on running SQL queries

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Required profile