Merchant Activation Specialist

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Details:
Job Title: Merchant Activation Specialist
Duration: 03 months with the potential to extend
Location: Remote - Midwest, Texas, or Northeast
Pay Range: $23/Hour - $28/hour on W2

Description:

This person will be responsible for helping thousands of merchants activate on our new program, Going Out. We are expanding nationwide for the first time this month and need a highly motivated and detail-oriented Merchant Activation Specialist to join our team on a very fast-paced and constantly changing project. This role is crucial in ensuring the successful onboarding and activation of merchants onto the "Going Out " program. The ideal candidate will have a strong focus on execution, maintaining high-quality standards, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Merchant Activation: Facilitate the onboarding process for merchants by guiding them through the activation steps, ensuring a seamless transition onto the "Going Out " program.
• Data Management: Accurately upload and manage merchant data using Google Sheets and other tracking tools, ensuring all information is up-to-date and error-free.
• Communication: Conduct outreach to merchants via phone calls and emails to provide support, answer questions, and ensure their successful activation.
• Quality Assurance: Maintain high standards of quality and attention to detail in all aspects of the activation process, identifying and resolving any issues promptly.
• Process Improvement: Continuously seek opportunities to streamline and improve the activation process, contributing to the overall efficiency of the program.
• Image Sourcing: Proactively search for and select high-quality images that represent the merchants' offerings, enhancing their profiles on the platform.
• Shipping Materials: May need to help us ship materials to merchants via UPS when we are unable to from one of our hubs

• Proven experience in a fast-paced, execution-focused role, preferably in operations, customer service, or a related field.
• Exceptional attention to detail and commitment to maintaining high-quality standards.
• Strong proficiency in Google Sheets and other data management tools.
• Excellent communication skills, both verbal and written, with the ability to engage and support merchants effectively.
• Highly proactive and self-motivated, with the ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to adapt to changing priorities and processes.