Billing Analyst

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

Confluent is seeking a Billing Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for high volume  billing for our customers who range from Fortune 500  corporations to smaller companies. This person will partner with the Collections team to achieve company DSO goals, building Billing metrics, and implementing automation tools and processes

We are ideally looking for a candidate with 5+ years of  billing experience, in a high growth software or SaaS based  environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a  fast-paced, high growth company, we are looking for an  independent and effective team player to join our team and help drive our grow.

What You Will Do:

• Timely review and processing of Sales Orders and their Billing configuration and Invoicing in NetSuite.
• Ensure adherence to non-standard/customer-specific invoicing and billing requirements (including third- party billing portals)
• Own the maintenance of the customer billing record in NetSuite, documenting and updating all customer-specific invoicing and billing requirements. Point of escalation for billing related customer inquiries
• Manage third party billing portal registrations, enablement tasks and timely invoice uploads
• Manage incoming email to the Billing team and respond to inquiries and customer requests
• Perform review, documentation, and communication for Pay-as-you-go customers’ refund requests & approvals and process approved refund requests via Stripe

What You Will Bring:

• 5+ years of high-volume billing experience and understanding of billing procedures in a shared  service environment
• Experience managing high volumes of multiple billing types including professional services, training and usage-based billing
• Experience with Stripe or other payment platform is a plus
• Ability to prioritize and multi-task with a high volume of invoices and customer inquiries
• Strong analytical skills, problem solver, detailed oriented and appreciation for accuracy
• Experience with Netsuite and Salesforce systems required & Intermediate Excel skills.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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