EMEA Key Account Manager Kit Packer

EMEA Key Account Manager Kit packer

Role reports to: VP Europe & General Manager MEA

Reporting to this role: dotted line of the kit packer team in each region

Purpose

Lead, guide, and develop kit packer business in EMEA region. Grow Medline’s business in the Region and deliver sales and margins. Lead and direct the sales strategy of Medline for this sales channel and generate measures to develop successful relations with our customers.

Activities and responsibilities

• Develop and implement sales strategy - maintain and drive business growth and ensure operational plans are aligned with business objectives.
• Designs and executes an account plan to build new and grow existing business within specific customer groups.
• Creates and maximizes customer value and loyalty, resulting in long-term relationships.
• Present business reviews each quarter to the EMEA management team.
• Collectively works with internal team members like Sales & Mk directors, division leaders, Clinical Sales, Product Managers and Customer Service Agents to drive sales success and customer satisfaction.
• Manages procurement processes and price quotations in collaboration with the Customer Service & Tender Management team as well as the product divisions.
• Gains customer insights and identifies the right customer stakeholders to help drive the purchasing process.
• Maximizes gross margin by thorough price management and regular review.
• Launches new products and solutions to customers in coordination with division leaders.
• Takes active involvement in the complaint process for his/her own customers.
• Provides sales forecasts and updates them regularly.
• Maintains and uses CRM data to improve (his/her own) performance.
• Proactively assesses, clarifies, and challenges customer needs on an ongoing basis.
• Collects customer feedback and market insights and makes suggestions for improvements on products and services to the product divisions.

Job requirements

• Successfully completed higher education or relevant work experience in business and/or healthcare.
• Minimum 5 years of experience in international sales preferably in the medical field.
• Able to quickly build relationships with key people internally and externally.
• Solid industry experience and knowledge of decision-making processes in B2B settings.
• Understands tender processes and able to adjust strategy accordingly.
• Solid analytical skills.
• Well-organized and structured.
• Ability to achieve results in a fast-paced, changing, highly demanding environment.
• Strong communication and influencing skills.
• Fluent in English.

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