Offer summary

Qualifications:

Experience in customer support, preferably in a technical environment., Familiarity with support tools like Zendesk., Strong decision-making skills and an analytical mindset., Fluent in English (B2+) with excellent written communication..

Key responsabilities:

Answer questions and troubleshoot issues through support tickets for VR video streaming platforms.

Engage with users on Discord, Reddit, and forums to keep the community active.

Track and escalate bug reports to the development team.

Handle refunds, payment disputes, and subscription inquiries.

Job description

Join Our Vision: Establishing Spatial Interactive Media and Leading Global VR Video Streaming

🚀 Join the team with your passion fuelling innovation and productivity. This isn’t just another job.

JOB SUMMARY:

We’re growing our Customer Support team to make sure our users always have the help they need, when they need it. As part of the team, you’ll be the go-to person for VR enthusiasts - helping them navigate our platform, solve problems, and get the most out of their experience. Your support will make a real difference, keeping our community happy, engaged, and excited about what’s next in VR.

Work Hours: Availability during CET evening/night hours is required.

KEY RESPONSIBILITIES:

Answer questions and troubleshoot issues through support tickets for VR video streaming platforms
Connect with users on Discord, Reddit, and forums, keeping the community engaged
Help keep users around by proactively addressing concerns and making their experience better.
Track and escalate bug reports to the development team
Reduce recurring support issues by improving documentation and FAQs
Handle refunds, payment disputes, and subscription questions
Gather feedback to help improve the platform and support experience

YOUR PROFILE:

Experience in customer support, preferably in a technical environment
Familiarity with support tools like Zendesk
Community engagement skills - you know how to connect with users
A passion for VR and immersive experiences
Flexible personality with strong decision-making skills
Analytical, problem-solving mindset with attention to detail
Experience handling refunds and payment service provider interactions is a plus
Fluent in English (B2+) with great written communication

HIRING PROCESS:

HR Screening (30 min)
Case Task (2-4 hours)
Team Interview (1 hour)
CEO Interview (30 min)

💼 Explore our hiring process.

WHAT WE OFFER:

The chance to be part of a pioneering team in a rapidly evolving industry
Direct impact on the future of media and technology
Flexible working hours to accommodate your lifestyle
Work remotely from almost anywhere, or on-site at our office in Ljubljana, Slovenia or Limassol, Cyprus
A culture that values innovation, accountability, and collaboration
Access to the tech you need from day one
Unlimited DeoVR Premium subscription
A dynamic and innovative work environment in a cutting-edge industry

🎥 Unlocking Immersive Experiences: Ivan Varko’s vision, CEO of Infomediji.