Offer summary

Qualifications:

Fluency in English and Russian/Ukrainian is required., Strong communication skills and attention to detail., Experience in customer service or a related field is preferred., Ability to handle inquiries and resolve issues effectively..

Key responsabilities:

Respond to client inquiries via phone or email promptly.

Issue certificates of insurance and verify coverage as needed.

Assist clients with policy renewals and updates.

Process insurance applications, claims, and payments accurately.

U Trust Insurance Agency: Excellence in Trucking Insurance Across 25 States and Growing🚚 Expansive Coverage in 25 States - and ExpandingOperating in 25 states, U Trust Insurance Agency is continuously broadening its horizons. Don't hesitate to reach out, as we are always expanding our services to new areas. We are your superior choice for trucking insurance, tailored to your unique needs.🌟 Founded on Trust and TransparencyEstablished in 2018 by two partners with a shared vision of earning the insureds' trust, U Trust is built on honesty and transparency. Our foundation is not just about offering services; it's about solving your problems and achieving the best outcomes with clarity and openness.💡 Why Choose U Trust?Honesty & Strong Relationships: We maintain honest, long-term relationships with our clients and insurance carriers, ensuring the best results.FMCSA Compliance: We help you stay compliant, supporting you through the ups and downs of trucking business requirements.Exceptional Customer Service: Our responsive team is available from 7:00 AM to 9:00 PM Eastern Time, ensuring immediate action on your needs.Efficient Processing: Certificates of Insurance are issued instantly, and quote requests for 1-5 trucks are processed within 1-3 business days.Proactive Renewals: We handle renewals one month in advance, with two months for fleets, giving you peace of mind.In-House Consulting: We offer advice on safety improvements that can positively impact your insurance premiums.Personalized Agent-Client Approach: Each client receives a dedicated, personal service, enhancing the partnership experience.🛣️ Your Partner Through Every MileAt U Trust, we're more than just an insurance provider; we're your partners in ensuring a smooth and secure journey in the trucking industry. Whether you're a single truck operator or managing a fleet, our team is here to guide and protect your business.🔗 Connect with us to explore how we can support your journey in

Job description

About Us:

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 31 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

Respond promptly to client inquiries and requests received via phone or email.
Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
Issue certificates of insurance and verify coverage as needed.
Provide accurate information regarding insurance products, coverage options, and policy details.
Assist clients with policy renewals, updates, and changes.
Process insurance applications, claims, and payments efficiently and accurately.
Investigate and resolve customer complaints and concerns with empathy and professionalism.
Handle administrative tasks and documentation related to customer interactions.

Required profile