Offer summary

Qualifications:

Proven experience as a Product Owner or similar role in ServiceNow, particularly with CSM background., Strong understanding of business processes and organizational change management., Excellent communication skills to liaise between stakeholders and development teams., Ability to translate business needs into user stories and manage product backlogs..

Key responsabilities:

Define the vision, strategy, and priorities for the ServiceNow platform.

Conduct workshops to gather requirements and translate them into user stories.

Collaborate with the development team to ensure successful sprint execution and clarify requirements.

Manage stakeholder expectations and participate in testing to ensure quality standards.

Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct Client Requirment
Role:-ServiceNow Product Owner with CSM Background
Location:- Remote (Canada Based)
Contract

ServiceNow Product Owner - responsible for defining the vision, strategy, and priorities for a ServiceNow platform within an organization, acting as a bridge between business stakeholders and the development team by gathering requirements, managing the product backlog, and ensuring the successful implementation of new features and functionalities on the ServiceNow platform, with a focus on optimizing business processes and user experience across various modules like ITSM and CSM.
Bring deep understanding of business process and organizational change to guide internal customers on their ServiceNow journey. Lead and prescribe clients to best practices and collaborate with team members to achieve project goals. Evaluate the impact of changes and innovations and serve as the functional subject matter. experts to clients and teammates.
Key responsibilities:

Requirement Gathering: Conduct workshops with stakeholders to understand business needs, gather requirements, and translate them into user stories for development.
Product Backlog Management: Work closely with Product Manager on prioritizing and maintain the product backlog, ensuring a clear roadmap for development based on business value and user priorities.
Collaboration with Development Team: Work closely with the ServiceNow development team to communicate requirements, clarify ambiguities, and ensure successful sprint execution.
Stakeholder Management: Communicate effectively with key stakeholders, including senior management, end users, and technical teams to manage expectations and address concerns.
Testing and Quality Assurance: Participate in testing phases to ensure new/existing features and functionalities meet quality standards.
Documentation: Create and maintain detailed project documentation, including requirements, process flows, use cases, and user stories.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

Required profile