Offer summary

Qualifications:

Bachelor's degree or equivalent work experience, 2+ years in a fast-paced customer service role, preferably in technology, hospitality, or healthcare, Strong communication, troubleshooting, and organizational skills, Fluent in English with above-average technical fluency, including typing speed of 40 WPM..

Key responsabilities:

Proactively identify issues and implement mitigation tactics

Address merchant and dasher issues with empathy and urgency

Spearhead workflows to meet exceptional service level agreements (SLAs)

Identify trends and communicate findings to improve processes.

Job description

Job Details:
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: Customer Service Representative II
Location: Remote
Duration: 3 months
pay rate: $21/hr
Schedule: 8 AM – 6 PM PST, need to be available Monday through Saturday (50 hours per week
Description :
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning. You'll be a strategic problem solver and become a subject matter expert in all things related to our new product. You will be the first line of defense, ensuring that provides an exceptional service experience when something goes wrong.

You're excited about this opportunity because you will…

Proactively identify issues and potential failures and implement mitigation tactics
Address merchant & dasher issues with empathy and urgency
Spearhead & execute workflows that ensure we meet exceptional SLAs
Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We're excited about you because…

You have a Bachelor's degree or equivalent amount of work experience
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
You are a highly-motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using brand voice and tone
You are above average in technological fluency
You are especially comfortable with Google Sheets