Senior User Researcher

Location: Hybrid working with 2 days a week in one of our Oxford, London or Cambridge offices.

About Us

We’re a pioneering health tech company on a mission to revolutionise the way we all understand and support our health. Our mission is simple: to help people, and those who care for them, make better decisions that lead to longer, fuller lives. We focus on the common diseases that affect billions, the ones that put the greatest strain on our healthcare systems.

Each person is unique, and by decoding the insights in our DNA, we’re building cutting-edge tools and platforms that enable truly personalised medicine. From prevention and early screening, to diagnosis, treatment, and even the development of new medicines – there is so much more to discover and build to support people at each step of their healthcare journey.

With our leading science and brilliant partners, we can make healthcare smarter, more precise, and more personal. Our vision is bold: a world where everyone benefits from genomics. If you’re inspired by the potential of cutting-edge science and technology – and want to have a real impact on the future of healthcare – we’d love to hear from you.

A Day in the Life

As the Senior User Researcher, you will lead and execute research initiatives that drive product and design decisions. You will collaborate closely with product managers, designers, and engineers to uncover user needs, test new concepts, and refine existing features. Your insights will directly shape the evolution of our platform and improve the end user experience.

What You’ll Be Doing

• Plan, conduct, and analyse qualitative and quantitative user research, including contextual/observational enquiries, interviews, concept & usability testing, surveys, and pilot/beta testing.

• Work cross-functionally with Internal SMEs, Product, Design, and Engineering teams to define research priorities and integrate insights into the development process.

• Develop and maintain user personas, journey maps, and other research artefacts to inform strategic decision-making.

• Lead user-centered design principles and advocate for users’ needs across the company.

• Align research findings into clear, actionable recommendations and communicate them effectively to stakeholders.
  

Who You Are

• Experience conducting user research in a SaaS or technology-driven company within a B2B environment.

• Strong command of both qualitative and quantitative research methodologies.

• Proven ability to translate research insights into tangible product improvements.

• Experience building out Research Ops to support panels, Governance, Knowledge sharing & libraries, socialisation & tools.

• Excellent communication skills, with the ability to present complex findings in a clear and compelling manner.

• Experience working in an Agile product development environment.

• A proactive, curious mindset with a passion for improving user experiences.

So what's in it for you?

1. Salaries: Our salaries are externally benchmarked annually to ensure you receive compensation that aligns with the market.

2. Generous Holiday Allowance: 25 days of annual leave, an additional 3-day company shutdown at the end of the year, plus bank holidays. More time for you to unwind and enjoy.

3. Progression - We've got a straightforward and open progression framework that lets you easily see your strengths and areas where you can improve. With this knowledge, you can set personal goals to help you move up the career ladder.

4. Invest in Your Future: Take advantage of our training and development opportunities. From regular training courses, to access to a wide range of L&D materials. We're committed to helping you grow and succeed!

5. Hybrid Working, Tailored to You: Choose between working in the office and from home. You can be based anywhere in the UK as long as you can get to any one of our offices regularly. As a guide, we expect people to come to the office 2-3 times a week.

6. Wellbeing:  Join a company that values you at work and outside work. We offer a range of benefits, including a pension that increases every year that you work here, comprehensive health insurance for you and your family, critical illness coverage, and life insurance. We also offer enhanced paid family leave.

7. Diversity and Inclusion - At Genomics, we wholeheartedly embrace and champion Diversity and Inclusion (D&I) initiatives. We offer our 'Bank Your Bank Holiday' program, allowing you to exchange public holidays for dates that hold personal or cultural significance to you. It's our way of ensuring that every member of our community feels valued and included.

8. Giving Made Easy: Make a difference with our payroll giving scheme. Donate to your favourite charities tax-free and help make the world a better place!

9. Green Commute: Join our cycle-to-work scheme and enjoy a healthier, eco-friendly commute. We are also conveniently located by major transport hubs so public transport is a snip. It's good for you and the planet!

10. Keeping it social: There are a variety of company socials to enjoy throughout the year, from regular company town halls, team picnics, outdoor summer activities, sports events, and other events organised by our social committee.

Would you like to learn more?  Great, we’d love to chat. Please reach out for more information and to see if this opportunity is right for you!

Genomics is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Genomics politely requests no contact from recruitment agencies. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.