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Tech Support Engineer

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Bachelor's degree in Computer Science, BCA, MCA, Information Systems, or engineering., 1 to 2+ years of experience in a SaaS-based product company providing technical support., Proficiency in HTML, API calls using CURL and REST client, and MySQL DB queries., Excellent interpersonal skills and fluency in English, both written and spoken..

Key responsabilities:

  • Resolve complex technical issues in a fast-paced, customer-critical environment.
  • Improve processes, standards, and strategies for Support Services.
  • Provide technical support to English-speaking customers via voice, chat, and email.
  • Work in rotational shifts aligned with the US Central time zone.

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SmasHR Global
2 - 10 Employees
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Job description

Please send your latest resume to support@smashrglobal.com
Job Description
Designation: Tech Support Engineer
Company Renowned MNC (SaaS)
Location Permanent WFH
Workdays 5 days a week
Experience 1.5 Years - 8 Years
Compensation: Upto 16 LPA (All fixed) or 30% Hike on Last salary
About our client - Founded in 2012 and headquartered in Palo Alto, is led by a
team of industry experts and innovators from Google, Amazon, Salesforce, and
Yahoo. Our Client is backed by the who s who of Silicon Valley - Salesforce founder
Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation
Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a
leading technology-focused investment firm.
What You ll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast-
paced, customer critical environment, working on improving processes, standards
and strategies to perfect our Support Services.
Work Hours
Rotational shifts, US Central time zone
Requirements
Must have:
Customer facing experience providing Technical support/ Customer support to
English speaking customers
Know-how of HTML, running API calls using CURL and REST client, Kibana,
Postman, Jira, FTP client
1 to 2+ years of experience working with SaaS based product company
handling international customers over voice, chat and emails
Fluency in English- reading, writing and speaking
Please send your latest resume to support@smashrglobal.com
Excellent interpersonal skills, phone etiquette and work ethic
Problem-solving and trouble-shooting skills
Fundamental knowledge in writing and running MySQL DB queries
Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or
engineering or equivalents.
Good to have:
Experience with Upsell/ cross-sell will be an added advantage.
Knowledge of Webhook and API Integration (eg: Zapier)
Working knowledge of E-Commerce platforms with merchant systems such as
PayPal, Stripe, CyberSource, etc.
If you think your candidature suits the above position then, please send your
latest resume at support@smashrglobal.com with the tagline Tech Support
Engineer

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Social Skills
  • Strong Work Ethic
  • Problem Solving

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