People Shared Services Coordinator

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

As a Coordinator, People Shared Services, you will play a key role in fostering a workplace culture where employees feel valued, engaged, and heard. As part of the People & Places (HR) team, you’ll contribute to building a great employee experience by supporting a variety of HR functions. This role offers a unique opportunity to gain hands-on experience across multiple HR domains, collaborating with cross-functional teams to drive efficiency and enhance employee satisfaction.
Reporting to the Manager, PSS CoE Enablement, you’ll work closely with the People & Places team and other business functions to ensure seamless HR support and process excellence. If you're passionate about creating meaningful workplace experiences and want to make a direct impact on employee engagement, this role is for you.

What You Will Do:

• Employee Support & Ticket Management
    - Handle Tier-1 employee inquiries via the JIRA ticketing system, providing accurate and timely assistance on HR policies, benefits, and procedures.
    - Ensure a smooth and positive experience for employees during key transitions, including onboarding, offboarding, and general HR queries.
• HR Portal & Self-Service Enablement
    - Promote and guide employees in using the HR Portal for self-service access to HR policies, procedures, and knowledge content.
    - Assist employees and managers in navigating Workday and other HR systems to encourage self-sufficiency.
• Data Integrity & Systems Management
    - Maintain data accuracy in Workday for employment lifecycle changes, including hires, terminations, position management, job profile creation, and reporting.
• HR Projects & Process Improvements
    - Support HR initiatives and projects, such as process improvements, system implementations, and workflow enhancements.
    - Collaborate with HR teams to drive operational efficiency and improve the employee experience.

What You Will Bring:

• 1-3 years of experience in HR operations, shared services, or employee support.
• Strong understanding of HR policies, procedures, and benefits.
• Hands-on experience with ticketing systems (JIRA preferred) and HRIS platforms (Workday).
• Excellent problem-solving skills and ability to provide accurate and timely HR support.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with a customer-first mindset.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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