Service Coordinator (SimPRO)

This is a remote position.

• Support Directors in the performance of their duties.
  
• Verify job details, including photos and text, before issuing job cards to technicians, ensuring accuracy and completeness.
  
• Create and manage client-specific templates for invoicing purposes, adhering to company standards and procedures.
  
• Regularly monitor the service email address, promptly addressing inquiries and forwarding relevant information to the appropriate department.
  
• Handle incoming phone calls during business hours, utilising the company's designated 1300 number, with an estimated volume of approximately 5 calls per day.
  
• Thoroughly review and manage technician timesheets to guarantee accurate recording of hours worked and tasks completed.
  
• Process and manage leave requests received through Employment Hero, ensuring they are accurately added to simPRO, and follow up with technicians to ensure compliance.
  
• Collaborate effectively across three distinct business units, promoting streamlined communication and workflow consistency.
  
• Compile and generate comprehensive reports for the scheduler, providing essential insights into operational efficiency and potential areas for improvement.
  
• Conducting feedback calls with existing customers in Australia, dedicating approximately 20 hours per month to gather valuable insights and maintain strong client relationships. There may be future opportunities to expand these customer feedback initiatives to include clients in New Zealand.
  
• Utilise job management software (simPRO) to manage job costs and conduct regular data cleansing (i.e. archiving quotes, inactive catalogue items etc) and task management General file maintenance across all software.
  
• Personal Assistant tasks, as and where directed, including email and calendar.
  
• Maintains and builds a supportive and effective team culture.
  
• Upholds and promotes the firm’s values.
  
• Maintains the highest ethical and professional standards
  

Requirements

• At least 4 + years’ experience in Administration
  
• Experience with job management software
  
• Proficiency in Microsoft Office Suite and CRM systems
  
• Strong communication skills, both written and verbal, with a customer-centric approach.
  
• Ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment.
  
• Exceptional organizational abilities with a keen eye for detail and accuracy.
  
• Familiarity with scheduling and time management software, preferably simPRO or similar platforms.
  
• Demonstrated ability to work collaboratively in a team-oriented setting.
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent from Day 1
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course, a competitive salary