Administrative Assistant (ZR_21788_JOB)

Schedule:

• Monday to Friday 9:00 am to 1:00 pm AEST
  

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Join a thriving premium mobile automotive care company serving high-end clients across major Australian metropolitan areas. This innovative business delivers exceptional detailing services directly to customers’ locations, providing convenience and superior quality. With a strong focus on customer experience and a rapidly growing client base, this company is revolutionizing the automotive care industry through professional service and cutting-edge solutions.

Job Description

Take ownership of customer experience and operational excellence in this pivotal virtual assistant role. As the primary point of contact for our premium clientele, you’ll manage all aspects of customer communication and scheduling for our mobile detailing services. This position offers the perfect blend of customer service, administrative expertise, and business operations, where your impact will be directly visible in company growth and customer satisfaction. You’ll work independently while being part of a dynamic team that values professionalism and excellence in every interaction.

Responsibilities

• Drive customer acquisition by providing rapid, professional responses to all website inquiries and service requests
  
• Manage end-to-end booking process for mobile detailing services across multiple locations
  
• Craft and send customized service proposals to prospective clients
  
• Handle incoming customer calls with a focus on converting inquiries into bookings
  
• Coordinate daily service schedules to maximize efficiency and customer satisfaction
  
• Maintain detailed customer records and service histories
  
• Serve as the primary liaison between service team and customers
  
• Ensure smooth communication flow and follow-up throughout the service process
  

Requirements

• Minimum 1 year experience in customer service, virtual assistance, or related administrative role
  
• Exceptional written and verbal communication skills in English
  
• Professional home office setup with reliable high-speed internet connection
  
• Demonstrated ability to work independently and maintain consistent performance
  
• Strong attention to detail and ability to manage multiple priorities
  
• Experience with business communication tools and scheduling systems
  
• Professional phone manner and customer service orientation
  
• Previous experience in automotive or service industry preferred but not required