Offer summary

Qualifications:

Fluent in Spanish with excellent verbal communication skills., Minimum of 3 years of customer service experience., Proficient in using CRM and dialer software., Ability to work in Mountain Time zone hours..

Key responsabilities:

Answer inbound and make outbound calls, primarily over the phone.

Schedule and reschedule pest control service appointments.

Assist customers with billing inquiries and provide first-level support.

Coordinate between customers and field technicians for service requests.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule:40 hours per week or 8 hours per day
Monday - Saturday with Sunday and a week day off 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM East Orem, UT Time, (8 hours per day/40 hours per week)
1 hour unpaid lunch

Client location or time zone: Orem, Utah, USA

Company/client overview: The client is a pest solutions company that services multiple states. They receive leads through forms on their website as well as text messages. Their main service is dealing with various bug infestations that customers have. They have a team of sales agents who close qualified leads after the leads have been initially qualified.

Responsibilities:

Answer inbound calls and make outbound calls (80% of work is over the phone)
Schedule and reschedule pest control service appointments
Assist with billing information and inquiries
Coordinate with field technicians for various customer-related requests
Respond to customer SMS messages regarding rescheduling
Handle an average of 10-12 calls per hour
Leave voicemails for outbound calls when necessary
Handle customer interactions primarily via phone and SMS
Manage scheduling for pest control services
Provide first-level support for billing queries
Coordinate between customers and field technicians

Requirements

Excellent verbal communication skills
Must know how to speak Spanish
Ability to speak with a neutral accent
Proficiency in using CRM and dialer software
Minimum of 3 years customer service experience
Capability to work in Mountain Time zone hours
Strong multitasking abilities
Reliable internet connection and computer equipment

Benefits

Independent Contractor Perks:

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Required profile