Offer summary

Qualifications:

7-10 years of experience in Professional Service Management on large technical projects., Proven people management skills and ability to manage large accounts., Strong written and oral communication skills are essential., Bachelor's degree preferred. .

Key responsabilities:

Manage project deliverables, including milestone dates, project plans, and budgets.

Coordinate technical resources and facilitate communication with clients and vendors.

Provide regular project status updates and maintain client relationships.

Transition clients to Centroid’s Managed Services Offering and ensure customer satisfaction.

Job description

This role is directly responsible for managing Projects, the performance of project delivery teams, and ensuring projects and client engagements run smoothly. The Manager supervises services as agreed by the client and Centroid in the contract, ensures deliverables are met, and is responsible for maintaining customer satisfaction.

Location: 100% Remote

Job Type: Full Time

Requirements:

•   Develop and maintain project deliverables; including and not limited to; milestone dates, project plans, statuses, allocation of resources, project dependencies and budgets.
•   Proven track record in growing existing client footprint.
•   Coordination of technical resources, as well as, facilitating the communication with clients, partners, and vendors.
•   Ability to guide teams through the planning, design, development, testing, training, and implementation stages of varying technical projects.
•   Ability to define and manage to the scope of work, purpose, assumptions, and problem statement with the customer and project resources.
• Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets.
• Provide reports to an agreed schedule (or on request), including RAID Logging (Risks, Actions, Issues, Decisions) plus overall project status updates (e.g., red, yellow, green summary status).
• Ability to communicate and create potential needs for change orders with clients based upon modifications in scope or when issues are identified that impact timelines and/or budgets.
• Establish and maintain strong client relationships to establish Centroid as a trusted advisor and supporter of the customer's business goals.
• Attend or facilitate client Project Review and Client Review meetings; areas covered will include performance reports, quality process and project performance.
• Transition clients to Centroid’s Managed Services Offering
• Communicate with clients to understand their needs and explain Centroid’s value.
• Collaborating with internal departments to facilitate client need fulfillment.
• Responsible for maintaining internal monthly billing in accordance with client contracts or statement of work. This includes regular reviews and management of resources time and timesheets.
• Maintain knowledge of the latest industry technologies and Centroid Service Offerings.

Required Skills:
• Demonstrable experience working in a Professional Service Management capacity on large-sized projects/accounts in the technical industry.
• Consulting experience managing suppliers, resources, and clients.
• Experience developing and managing technical projects.
• Proven people management skills.
• Proven ability to manage large accounts and/or projects.
• Must possess strong written and oral communication skills.
• 7-10 years of applicable industry experience supporting large engagements

Preferred Skills:
• Experience managing Oracle EBS/EPM projects - strongly preferred.
• Expertise in Oracle application solutions, cloud consulting, integration, and managed services – strongly preferred.

Education:
•   Bachelors Preferred

Required profile