Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Exceptional Communication Skills: Clear, professional English accent with strong verbal and written communication abilities for seamless interaction across clients and teams. 
• Relevant Experience: Minimum of 1 year in a customer service, executive assistant, or related role, preferably in the security or service industry.
• Technical Proficiency: Familiarity with call management systems, task management software, and proficiency in MS Office Suite. 
• Time Management Expertise: Ability to prioritize multiple tasks, manage schedules, and maintain accuracy under tight deadlines. 
• Problem-Solving Ability: Strong critical thinking skills to address client concerns and assist managers in resolving operational challenges.
• Attention to Detail: High accuracy in recording meeting minutes, tracking task progress, and maintaining detailed call logs.

Core responsibilities:

• Call Handling and Coordination: Answer incoming calls promptly, transfer them accurately to appropriate managers or team members, and log all details in the internal system.
• Task and Project Follow-Up: Proactively call managers using internal software to confirm task completion, address delays, and update task progress records. 
• Schedule and Meeting Management: Organize and coordinate meetings, maintain schedules, and prepare relevant materials and agendas for managers. 
• Administrative Support: Provide general assistance with reminders, note-taking during meetings, and handling ad hoc tasks to streamline workflows. 
• Customer Assistance: Address basic inquiries and provide general information to clients before escalating to specialists or managers. 
• Performance Monitoring and Reporting: Collect updates on ongoing projects and compile reports for senior leadership to ensure operational alignment.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!