Offer summary

Qualifications:

3-5 years of experience in customer-facing roles such as customer service, coaching, consulting, or account management., Proven track record in client relationship management or a related field., Excellent English communication and interpersonal skills with strong problem-solving abilities., Proactive, results-driven, and capable of managing multiple client accounts and projects simultaneously..

Key responsabilities:

Act as the main point of contact for clients, ensuring clear communication and strong relationships.

Manage onboarding, expectations, and client satisfaction using HubSpot CRM.

Collaborate with internal teams to deliver timely, high-quality service and create support content.

Identify opportunities for improvement and maintain a proactive, client-first approach.

Job description

Job Title: Client Success Manager
Location: Remote (EST Time Zone)
Salary Range: up to 1800 USD + Bonus

Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a U.S.-based podcast production and management agency that works with B2B service providers across a range of industries. Known for its proprietary process and results-driven content distribution model, the company helps clients leverage podcasting as a growth and relationship-building tool. Their culture is mission-driven, growth-oriented, and supportive of entrepreneurial development.

Position Overview:

Were looking for a confident, proactive Client Success Manager who thrives in building relationships, managing expectations, and delivering exceptional service. You'll play a key role in onboarding clients, maintaining high-touch engagement, and ensuring long-term satisfaction as they scale their podcast initiatives.

Key Responsibilities:

Act as the main point of contact for clients, ensuring clear, consistent communication and strong relationships.
Manage onboarding, expectations, and client satisfaction using HubSpot CRM.
Collaborate with internal teams to deliver timely, high-quality service.
Create light support content (e.g. guides, newsletters, instructional videos).
Identify opportunities for improvement and drive referrals/testimonials.
Maintain a proactive, client-first approach while confidently addressing challenges.

Qualifications:

3-5 years of experience in customer-facing roles such as customer service, coaching, consulting, or account management.
Proven track record in client relationship management or a related field.
Excellent English communication and interpersonal skills.
Strong problem-solving skills with high attention to detail.
Capable of managing multiple client accounts and projects simultaneously.
Proactive, results-driven, and able to take initiative.
Familiarity with marketing or business development is a plus.
Extroverted personality preferred; someone confident and people-oriented.

Nice-to-Haves:

Experience using Calendly for scheduling and client coordination.
Familiarity with Canva for creating simple visuals or client-facing materials.
Background in podcast management (excluding editing tasks).
Exposure to YouTube marketing, including repurposing content or optimizing for engagement.
Light to moderate graphic design skills using Canva or Adobe Photoshop.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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