Offer summary

Qualifications:

Proficiency in Grafana and monitoring solutions., Experience with data visualization and system performance metrics., Strong analytical skills and attention to detail., Ability to work collaboratively in a dynamic team environment..

Key responsabilities:

Design and implement monitoring solutions using Grafana.

Monitor alerts in Slack and Grafana based on predefined conditions.

Ensure alerts are accurately logged and followed according to the Alert Sheet.

Follow resolution procedures for alerts based on their type.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Staff4Me is looking for a skilled Grafana Engineer to join our dynamic team. As a Grafana Engineer, you will be responsible for designing and implementing monitoring solutions using Grafana to visualize and analyze system performance metrics and logs. You will be crucial in enhancing our data monitoring capabilities and supporting data-driven decisions.

1. Objective

The objective of this project is to monitor Slack and Grafana after trigger alerts and

Follow the Alert Sheet

2. Scope of Work

The scope of work includes the following tasks:

1. monitor Alerts in Slack / Grafana:

o Monitor Slack / Grafana after trigger alerts based on predefined conditions.

o Ensure alerts are accurately follow the Alert sheet and logged.

2. Resolution Procedures:

o Open the Alert Sheet and locate the alert.

o Follow the resolution steps based on the alert type:

Required profile