Offer summary

Qualifications:

Proven track record in managing customer relationships and achieving retention goals., Strong understanding of the education sector and its challenges., Skilled in CRM tools and analytics for performance tracking., Ability to facilitate workshops and present opportunities to stakeholders..

Key responsabilities:

Own the renewal process for a portfolio of existing schools to ensure high retention metrics.

Build long-term relationships with key decision-makers and stakeholders.

Identify opportunities for account expansion by promoting additional features and licenses.

Collaborate with internal teams to ensure exceptional customer experiences and support long-term success.

Job description

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We are looking for an experienced Account Manager to join our team, responsible for retaining and growing revenue within a defined portfolio of existing schools. In this role, you will work closely with our Customer Success and Professional Services teams to deliver on our growth and retention strategy. You’ll play a key role in building strong relationships, identifying opportunities for expansion and ensuring schools receive ongoing value from our products. Your insights into market trends and customer needs will also help drive continuous improvement and strengthen our competitive advantage.

What you will do

Own the renewal process for a portfolio of existing schools, ensuring high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) metrics
Proactively engage with schools to address challenges, highlight EP’s value and secure timely renewals
Build long-term relationships with key decision-makers and stakeholders, becoming a trusted advisor for their educational needs
Identify opportunities to expand EP’s footprint within existing schools by promoting additional features, subjects or licenses in line with provided targets
Collaborate with school leaders and educators to align EP’s solutions with their evolving goals and priorities
Conduct upselling conversations and demonstrations to showcase the benefits of expanded use of EP’s platform
Work closely with the customer success and professional services team to ensure seamless transitions for newly onboarded schools
Partner with the professional services team to deliver exceptional customer experiences and support long-term success
Represent EP at conferences, events and networking opportunities, promoting our mission and solutions
Develop relationships with key education organisations and associations

About you

Proven track record in managing customer relationships and achieving retention goals
Ability to identify and execute opportunities for account expansion
Strong commitment to delivering exceptional value and support to schools
Confidence in facilitating workshops and presenting new opportunities to stakeholders
Understanding of the education sector and the challenges schools face
Ability to work effectively within a team and partner with internal stakeholders
Skilled in CRM tools and analytics to track performance and inform decision-making

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

As our team is based globally, we offer both remote and flexible working arrangements
For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
Wellness allowance to use on anything to support your mental and physical wellness
EAP with unlimited sessions
Employee Equity Bonus Plan
Employee referral program - $2000 when you refer a new team member
Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

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