Spanish Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment FR is dedicated to connecting skilled individuals with exciting job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Ride-Sharing App Department. This role is ideal for individuals who are passionate about technology, transportation, and delivering outstanding customer service to Spanish-speaking users of ride-sharing apps.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients using the ride-sharing app via phone, email, and chat.
• Assist customers with inquiries related to ride bookings, account management, promotions, and app functionality.
• Effectively address and resolve customer complaints and issues to enhance user satisfaction.
• Document all customer interactions accurately and ensure timely follow-up on unresolved inquiries.
• Collaborate with internal teams to provide solutions and improve the overall customer experience.
• Stay updated with app features, policies, and safety protocols to provide accurate information to users.
• Gather feedback from customers to support continuous improvement initiatives for the app.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably within the tech or ride-sharing sectors.
• Strong communication and problem-solving skills, with a focus on customer satisfaction.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM tools and standard office software.
• A proactive approach to assisting clients, with excellent organizational skills.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks