Spanish Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with exciting job opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for the Mobile Banking Services Department. This role is perfect for individuals who are passionate about financial services and eager to assist Spanish-speaking clients in navigating mobile banking solutions.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding mobile banking services via phone, email, and chat.
• Assist customers with inquiries about account management, mobile app functionality, and transaction issues.
• Effectively resolve customer complaints and provide solutions to enhance their banking experience.
• Document customer interactions accurately and track follow-ups to ensure timely resolution of issues.
• Educate customers on the features of mobile banking and help them maximize their usage.
• Collaborate with technical teams to address complex issues and improve service quality.
• Gather customer feedback to support ongoing improvements in the mobile banking services offered.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer support, particularly in banking or financial services, is highly preferred.
• Strong communication and interpersonal skills, with a focus on building customer relationships.
• Detail-oriented with excellent problem-solving abilities.
• Proficient in using customer support software and standard office applications.
• A proactive approach to customer service and issue resolution.
• Flexibility to work varied hours, including evenings and weekends when necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks