Spanish Speaking Customer Support for Gaming & Esports Department

Patrique Mercier Recruitment FR is focused on matching skilled professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Gaming & Esports Department. This position is perfect for individuals who are passionate about gaming and esports, and who thrive on delivering exceptional customer support to fellow gaming enthusiasts.

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients regarding gaming products, services, and esports events through phone, email, and chat.
• Assist customers with inquiries related to account management, product features, and gameplay support.
• Handle customer complaints and effectively resolve issues to ensure a positive gaming experience.
• Document customer interactions thoroughly and follow up on outstanding inquiries.
• Collaborate with game developers and internal teams to ensure customer satisfaction and support issue resolution.
• Stay up-to-date on the latest gaming trends, events, and product updates to provide knowledgeable assistance.
• Gather feedback from customers to support continuous improvement initiatives and product enhancements.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the gaming or esports industry.
• Strong knowledge of gaming culture and current esports trends.
• Excellent communication skills and a genuine passion for helping customers.
• Proficiency in customer support software and standard office applications.
• Strong problem-solving skills and the ability to work efficiently under pressure.
• Flexibility to work varied hours, including weekends and evenings as required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks