Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Prior experience in customer service, preferably in the health and wellness sector., Strong communication and interpersonal skills., Detail-oriented with excellent organizational skills..

Key responsabilities:

Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat.

Assist customers with product information, orders, returns, and general inquiries.

Resolve customer complaints and inquiries in a timely and professional manner.

Document customer interactions accurately and maintain detailed records in the CRM system.

Job description

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Spanish Speaking Customer Service Representative for the Health & Wellness Products Department. This role is perfect for individuals passionate about health and wellness, who wish to provide exceptional service to Spanish-speaking customers.

Responsibilities

Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries and concerns about health and wellness products.
Assist customers with product information, orders, returns, and general inquiries related to the health and wellness department.
Resolve customer complaints and inquiries in a timely and professional manner to ensure satisfaction.
Document customer interactions accurately and maintain detailed records in the customer relationship management (CRM) system.
Stay knowledgeable about the latest health and wellness trends, product offerings, and company promotions to provide informed assistance to customers.
Work collaboratively with internal teams, including sales and product development, to address customer feedback and needs.
Promote a positive customer experience by actively listening and providing tailored solutions.

Requirements

Fluency in Spanish and English, both written and spoken.
Prior experience in customer service, preferably within the health and wellness sector.
Strong communication and interpersonal skills.
Ability to handle challenging situations with a calm and professional approach.
Proficient in customer service software and Microsoft Office Suite.
Detail-oriented with excellent organizational skills.
A strong interest in health and wellness products and a desire to help customers improve their well-being.

Benefits