Spanish Speaking Customer Service for Hotel Reservations & Hospitality Departmen

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Spanish Speaking Customer Service Representative in the Hotel Reservations & Hospitality Department. Join our team and play a key role in providing exceptional service to Spanish-speaking clientele in the vibrant hospitality industry.

Responsibilities

• Deliver exceptional customer service to Spanish-speaking clients through phone, email, and chat, assisting them with hotel reservations and inquiries.
• Manage bookings, changes, and cancellations while ensuring a smooth reservation process.
• Provide detailed information on hotel amenities, services, and local attractions to enhance the guest experience.
• Handle customer queries, complaints, and feedback with professionalism, ensuring timely resolution.
• Collaborate with hotel staff and management to ensure customer needs are met throughout their stay.
• Document all customer interactions accurately and maintain organized records for future reference.
• Stay updated on the latest hotel promotions, policies, and trends in the hospitality sector.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the hospitality or travel industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Familiarity with hotel booking systems and customer service software is an asset.
• Detail-oriented with strong organizational skills.
• A genuine passion for hospitality and creating memorable experiences for guests.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks