Spanish Speaking Customer Support for Online Marketplace Platform Department

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with rewarding career opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for the Online Marketplace Platform Department. This position is perfect for individuals who are enthusiastic about e-commerce and have a passion for providing excellent customer service to Spanish-speaking clients.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding the online marketplace platform through phone, email, and chat.
• Assist customers with inquiries related to account management, product listings, transactions, and platform features.
• Resolve customer complaints and issues efficiently to ensure a positive shopping experience.
• Document all customer interactions accurately and maintain comprehensive records.
• Collaborate with internal teams to address customer needs and improve platform functionalities.
• Educate customers about platform policies, security measures, and promotional offerings.
• Gather feedback from clients to contribute to continuous improvement of services and user experience.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, ideally within e-commerce or online marketplace sectors.
• Strong communication skills with a focus on delivering exceptional customer experiences.
• Detail-oriented with the ability to multitask in a dynamic environment.
• Proficiency in using CRM systems and standard office software.
• Strong analytical and problem-solving skills.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks