Spanish Speaking Customer Support for Home Entertainment Systems Department

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Home Entertainment Systems Department. This role is perfect for individuals who are passionate about consumer electronics and enjoy providing exemplary customer service to Spanish-speaking clients.

Responsibilities

• Deliver outstanding customer support to Spanish-speaking clients regarding home entertainment systems via phone, email, and chat.
• Assist customers with inquiries related to product specifications, troubleshooting, installation, and warranty services.
• Effectively resolve customer complaints and technical issues to ensure a seamless user experience.
• Document customer interactions accurately and follow up on unresolved queries.
• Work collaboratively with internal teams to address complex service issues and improve overall customer satisfaction.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather feedback from customers to contribute to continuous improvement efforts.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer support, ideally in the consumer electronics or home entertainment industry.
• Strong communication skills with a customer-oriented approach.
• Technical aptitude and ability to explain complex concepts in an accessible manner.
• Familiarity with customer service software and standard office applications.
• Strong problem-solving skills and the ability to work under pressure.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks