Senior Product Manager - Store Operations

Senior Product Manager – Store Operations, Retail - North America*
-- *(Please read the job description carefully and ONLY apply if you have a solid background within Retail Store Ops, preferably Grocery)

About RELEX:

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency, and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. 

We’re currently a global team of 2100+ employees working from offices in the US (Atlanta), UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, Portugal, Singapore, Australia, and our headquarters in Helsinki, Finland. We work in small teams where everyone’s input is valued. We’re passionate about what we do, we like putting our skills to the test, and we make sure we have fun during the process — because life is supposed to be fun.

About the Product Management Team:

The RELEX Product team builds industry-leading products that fulfil the supply chain needs of the world’s largest and most advanced retailers and manufacturers. Our products leverage cutting-edge technology like AI and ML while being user-friendly to all who adopt.  

We have the happiest customers in our industry, and our customers depend on RELEX to run their daily operations smoothly, efficiently, and profitably. What’s more, by optimizing our customers’ supply chains, we save literally tons of food waste and CO2 emissions every year while improving our customers' profitability. We are proud of our vision, mission, and purpose, as well as our culture: We are a strong, talented, and ambitious team of innovators! And even though we are serious about what we do and why, we don’t take ourselves too seriously and have lots of fun collaborating and innovating together! 

We are growing and looking for a new full-time Senior Product Manager - Store Operations - to ensure and enable our success, specifically in North American Retail 

Here is an overview: 

• You will be a subject matter expert within RELEX on the inner workings of Retail Stores in North America, including historical and current-state status of store operations, as well as future trends. 
• You will collaborate closely with our Retail Store customers to ensure RELEX roadmaps are aligned with their future ambitions as well as ensure they are getting full value from our in-store solutions now. 
• You will work across our organization and closely with our product for store ops to ensure we are developing best-in-class solutions for Store Ordering and Inventory Management. 
• Your goal is to ensure great business outcomes, which should be rooted in having a great product sold and supported seamlessly. 

NOTE: This is a fully remote position, which requires travel. Therefore, you can live anywhere in the US, preferably near a major airport for ease of frequent travel. 

Your key responsibilities: 

• Represent product with our Retail customers in NA implementing or looking to implement in stores to understand their current processes and intended usage of our solution in stores and guide them on best practices 
• Be the Retail NA Store Operations subject matter expert within RELEX  
• Support NA Sales as the Store Operations Expert for NA 
• Spend time in stores to ensure RELEX has the latest view of store operating practices in North America 
• Spend time on the road with Regional and Field managers to ensure RELEX has a clear view of regional manager needs and how our technology can help them now and, in the future, 
• Collaborate cross-functionally within RELEX, sharing your knowledge and learnings to ensure as an organization we succeed in NA Retail Store Ops 
• Clearly outline learnings, working practices, processes of our customers, and the general market to central teams in writing and presentations 
• Understand in-store inventory and order technology landscape and ensure this is shared and articulated effectively 
• Influence store ops product roadmaps and work closely with other Product Managers 
• Educate customer leadership to understand RELEX vision of automation journey and guided experience 
• Articulate RELEX vision and value proposition; what differentiates us from competitors 

What you’ll bring to the table: 

• Ability to establish strategic collaboration with internal and external stakeholders on all organizational levels  
• Excellent communication and presentation skills (English) 
• Deep knowledge of how stores in NA operate 
• Experience owning a product or roadmap within technology context – understanding of basics of Product Management (ideally) 
• Desire to spend time in our customers’ stores and on the road with end users, store managers, and field managers to get deep insight into *day in the life*, challenges, tools used, and how RELEX could support them be successful in their roles 
• Ability to work closely at different levels of Retail Store Operations to understand current working practice and future strategy 
• Understanding of Change Management  challenges and how technology can support, particularly with the view of large and spread end users. 
• Collaborative attitude and approach to work cohesively and effectively across functions, particularly Sales 
• Self-Motivation – self-starter and can work independently 
• Success at building relationships – can get into stores, work closely with customers 
• Willingness to travel and spend time in the field and away from home 
• Passion for technology and how it can help and improve the day-to-day operations of grocers 

NOTE: Previous Professional Experience May Include (not required, this just gives insight to the ideal background and experience needed):

• Worked within NA grocery (preferred) or other retail store
• Worked as store manager in a NA grocer (preferred) or other retail store and
• Field/regional manager in NA grocery (preferred) or other retail store and/or
• Worked in central team focused on store operating model and continuous improvement / fit of for the future focused role and/or
• Ideally not for only one grocer / retail store (i.e. all roles experienced in the same company)
• Been working for a technology solution provider focused on in store operations working – like inventory management (ideally fresh). This could be in a role of business consultant / implementation specialist, presales, or product owner and/or
• Been working within a consultancy firm that is specifically focused on supporting NA grocers (preferred) or other retail segment to improve their in-store operation. The role would need to be hands-on and been working with the store operations side of the business.

Our US Office:

RELEXians can be found around the world, and while we have team members working in 30+ states, here, our main office is in Atlanta, Georgia. With a new, inviting, and modern office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!

Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:

• Competitive compensation
• The choice to work wherever and however you are most productive
• 15 days of paid time off, 12 paid sick days, and 13 company holidays

We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course, we offer all standard health benefits with various plans to choose from. But that’s not all. 

We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.

More about RELEX: 

RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Vita Coco, and has offices across North America, Europe, and the Asia Pacific region. 

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you the one we’re looking for AND is this opportunity to join the best Supply Chain SaaS provider in the industry what you are looking for? If yes, apply today!