IT Engineer

About YipitData:

YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to $475M from The Carlyle Group at a valuation over $1B.

We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments, and more. Our on-demand insights team uses proprietary technology to identify, license, clean, and analyze the data many of the world’s largest investment funds and corporations depend on.

For three years and counting, we have been recognized as one of Inc’s Best Workplaces. We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency.

Why You Should Apply NOW:

• We are expanding the size and role of our IT team, and you’ll have a chance to influence this expansion!
• IT is on the front lines of our global hiring initiative; help us make it a success!
• We’re a tight-knit team and our IT projects are challenging and fun. Work with us and make an impact!

About The Role:

We’re looking for an IT professional to join our company’s IT team. We’ve scaled to a company of 500+ employees globally. We have a core IT architecture in place, but we are now at a point where we want to scale further, as well as further integrate the IT, Security, Cloud Infrastructure teams, and other business partners.

The role will consist of providing help desk support, participating in and/or leading IT improvement projects, and working within the larger technology team to come up with solutions.

You must be available during business hours to provide IT support to our team in India and APAC with some overlap with US East Coast hours for information transfer. Occasional work outside of business hours may be necessary (such as during an upgrade, outage, or incident).

As Our IT Engineer, You Will:

• Remotely administer and troubleshoot systems (Mac OS laptops, MDM [Mobile Device Management], software, Cloud SaaS, networking gear, etc.)
• Support systems including but not limited to Kandji, Google Workspace, CrowdStrike, Slack, Zoom, Okta, and more.
• Expertise in documentation and ticketing systems in Atlassian (Confluence and Jira)
• Research and implement new solutions for technical challenges (processes, file storage, device management, access permissions, etc.)
• Work with our Security and Infrastructure teams to implement security policies
• Work with IT vendors
• Maintain an IT asset list
• Proactively create and update documentation and training pertaining to IT-related processes/resolutions, and assist in developing policy documents regarding internal policies and external compliance requirements

This is a fully-remote opportunity based in India. While some hours of overlap with US East Coast hours are required each week, standard IST work hours will be the norm for this position.

You Are Likely To Succeed If:

• You have 2-3 years of experience working in a modern IT environment and are comfortable maintaining and supporting SaaS tools, a remote work environment, and have a working knowledge of MacOS
• You’re comfortable working in a fast-paced environment, with a diversity of users across the spectrum of knowledge levels and experience
• You have experience working on IT projects that help transform the business
• You learn quickly
• You enjoy working in a small but tight-knit team
• You have a love of technology and are excited about working with others!
• Nice to have: scripting experience with Python, GAM, and/or Octa Workflows

What We Offer:

Our compensation package includes comprehensive benefits, perks, and a competitive salary: 

• We care about your personal life and we mean it. We offer vacation time, parental leave, team events, learning reimbursement, and more!
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.
• The annual salary for this position is anticipated to be $83,00,000 - $12,45,000 (INR). The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.

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