COBRA Service Solution Manager

About the role/team:

The COBRA Service Solution Manager is responsible for Implementing and managing a Partner’s
COBRA program as it pertains to all aspects of the service model. The Service Solution Manager will
oversee a Partner’s implementation of the service delivery model, providing recommendations to the
Partner for their servicing setup and technology needs. They will consult on unique and complex servicing
requests, ensuring that HAS best practices and scalability are considered. They will also serve as a main
point of contact for the day to day needs of the Partner and act as a consultant for our products, system
capabilities and operational procedures.

How you will make an impact:

• Leading and managing all aspects of the implementation of multiple Partners’ Service programs
• leading up to go live and beyond, ensuring key deadlines are met by both Partner and Internal teams.
• Assisting Onboarding Client Managers with building out and documenting all processes and
• procedures to support Partner’s COBRA program needs.
• Understanding of the roles and responsibilities of all Service Delivery team members as it pertains to
• the processes and procedures they support.
• Ability to critically think and design servicing solutions to suit the Partner’s service model or product
• offering.
• Act as a COBRA and Direct Billing Platform subject matter expert to assist internal teams, providing
• guidance to ensure partner’s program is set up to Partner and Service Delivery team standards,
• ultimately reducing consumer dissatisfaction.
• Provide servicing standards and recommendations to the partner based on defined processes and
• team feedback.
• Support Onboarding Client Managers in providing training and guidance to internal teams regarding a
• Partner’s program and key initiatives.
• Oversee relationship between Partner, WEX Health Service Delivery Teams and servicing operations
• to ensure Partner needs are being met up to and beyond program go-live.
• Ensure timely follow-up and resolution on inquiries/issues to meet Partner needs and expectations
• including project and process timelines, escalations relating to their program.
• Manages additional Onboarding team projects as they are assigned including team training and
• release feature review.
• Ability to build out and manage a project plan and drive results to ensure a successful implementation
• of a partner.
• Attend sales finalist calls/presentations to discuss HAS best practices.
• Review potential partner contracts to ensure proposals align with a supportable and scalable solution.
• Create SOWs for partner requests as needed.
• Work alongside steady state PSM to transition partner to day to day servicing.

Experience you will bring:

• 3-5 years of service experience working in a client facing role.
• Bachelor’s Degree in Business, Technology, or Healthcare related field preferred.
• Strong project management and organizational skills preferred.
• Experience with COBRA and Direct Billing Platform required.
• Ability to communicate effectively with written and verbal skills to Partners, Employers, and across
• WEX Health teams.
• Consultative and influential abilities, sound judgment decision making skills, and ability to work under
• continual deadline pressure.
• Ability to work in a fast-paced, professional team environment.
• Some travel required.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $87,000.00 - $115,000.00