Solutions Advisor

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

GAMN Solutions Advisor (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

As a(n) Solutions Advisor for the Grouper Applications and Medical Necessity (GAMN) business, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Enhance relationships with key customers and strategic partners in order to improve the client experience, increase perception of the value of our product solutions and maintain and improve customer retention.
• Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction

Execution

• Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization for products within the Grouper Applications and Medical Necessity portfolio.  Serve as a subject matter expert (SME) for both product functionality and
  methodology/content for solutions as assigned.
• Own the client.  Relationship coordination and client-focus coordination interactions for the client throughout the organization

Strategy

• Understand the client's short- and long-term strategy goals. Conduct current-state workflow and configuration review with a client implementing Solventum HIS best practice workflows. 
  
  
   

Client Care and Advocacy

• Advocate for the customer, log issues, and escalate as needed following standard procedures promptly. Collaborate with Customer Care, Development, Marketing and Sales teams to address concerns identified by Solventum HIS clients.
• Measured by the overall annual client satisfaction survey results for the assigned client base.  Define and track key performance indicators (KPIs), identifying improvement plans to increase client satisfaction.

Stay Relevant

• Stay up to date with knowledge of industry changes and product changes.  Participates in relevant corporate programs/initiatives, comply with professional and quality standards, comply with corporate policies and procedures, and act in a manner consistent with Solventum HIS values and ethical standards.

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) in Computer Science, Business or a related field from an accredited university with 8 years of experience in Health Information OR High School Diploma/GED or higher from an accredited institution and a minimum of 12 years of experience in Health Information, client services/client care work experience in a private, public, government or military environment
• Familiarity with health care claims processing software and/or clinical classification methodologies is required

Additional qualifications that could help you succeed even further in this role include:

• In-depth knowledge of Software Development Lifecycle (SDLC) 
• Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and Medicare, Medicaid and Value Based Care methodologies
• Attention to detail, proven analytical and problem-solving skills with outstanding follow through
• Experience using collaboration tools to manage and communicate with remote teams and the

ability to work both independently and in partnership with team members in various parts of the organization

• Solventum HIS product knowledge, especially Core Grouping Software (CGS) and Grouper Plus Content Services (GPCS) is desirable.
• Strong relationship-building skills to work effectively with employees at all levels.
• Ability to manage multiple projects and deadlines effectively and ability to multi-task and adapt to changing priorities.
• Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative. Ability to find creative solutions and manage difficult situations with diplomacy.
• The successful candidate will exhibit strong teamwork and collaboration both within the Product Owner and Client Solutions team as well as across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic

Work location: Remote

Travel: May include up to [10%][domestic/international]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $137,439 - $167,981, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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