Benefitfocus Client Relationship Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

The Benefitfocus Client Relationship Consultant (CRC) plans and oversees account level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
 

 This is a 100% remote position with occasional travel - selected candidate must reside in the United States.

The Contributions You Will Make:

• Build and maintain strategic relationships with complex customers with large books of business
• Demonstrate knowledge of customer's business needs and show ability to understand Customer's needs relative to new products, etc.
• Initiate strong partnerships with internal stakeholders
• Serves as a champion for our core values and best practices
• Host, lead and participate in regularly scheduled client meetings and on demand meetings
• Demonstrates fundamental communication and soft skills needed to facilitate client calls and interactions without involvement by leadership
• CRC should be well-versed and confident in tactfully delivering unfavorable messages, including providing alternative solutions and action plans.
• CRC should possess the ability to receive technical messages and convert them into easily understandable, client-facing messages without involvement from outside parties.
• Demonstrates extensive knowledge of business standards and what procedures should be executed when constructing solutions to meet client needs outside of them.
• Demonstrates the ability to manage both revenue generating and non-revenue generating projects successfully through on time delivery
• CRC demonstrates the ability to pull together complex project schedules, when needed, to facilitate client business rule changes, change proposals, and defect mitigation requests
• Demonstrates the ability to facilitate client level escalations successfully through resolution without involvement from leadership
• Facilitates annual strategic planning with customers ahead of open enrollment season
• Other duties as assigned

Minimum Knowledge & Experience:

• 5+ years of customer management experience
• MS Office with strong Excel knowledge
• Strong organizational, analytical and problem-solving skills
• Strong communication skills
• Strong Time Management skills
• Independent self-starter who things proactively.
• Creatively and effectively works on complex issues with depth of knowledge and influence
• Able to convey information with leadership in a professional manner

Preferred Knowledge:

• BS Degree (preferred) or equivalent experience (5+ years)

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.