Offer summary

Qualifications:

Local and national certification in pharmacy technology required., 2+ years of experience in a high volume call center., 2+ years of healthcare or PBM/prior authorization-related experience., Verifiable high school diploma or GED..

Key responsabilities:

Handle incoming calls from members and providers, providing professional assistance.

Maintain complete, timely, and accurate documentation of all approvals and denials.

Transfer clinical questions and judgment calls to the pharmacist.

Support a HIPAA compliant work environment while working from home.

Job description

NTT DATA Services currently seeks Remote Pharmacy Techs for a 6+ month work from home contract. Must have local and national certification.

Pay rate $20.00 per hour

This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Required Skills/Experience

2+ years of experience in a high volume call center
2+ years healthcare or PBM/prior authorization-related experience.
2+ years medical terminology and coding

Preferences
-Ability to effectively support a work from home environment. Must have the ability to work in a HIPAA compliant work area away from distractions.

Education: Verifiable high school diploma or GED
Hours: Monday to Friday 10am - 9pm CST (multiple shifts during these hours/8 hours per day)
Training hours: Mon to Fri 8am -430 pm CST

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $20.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

Required profile