Offer summary

Qualifications:

Minimum of 3 years’ experience in an e-discovery environment, with hosting services as a plus., Excellent written and verbal communication skills, with the ability to convey complex technical solutions to non-technical audiences., Strong problem-solving skills, adaptability, and organizational abilities to manage multiple processes., Industry qualifications such as Relativity Certified Administrator are a plus..

Key responsabilities:

Serve as the primary point of contact and case consultant for clients on e-discovery projects.

Train and manage a team to service a specific queue of clients and monitor their work.

Consult with clients to determine the best methodology for achieving their goals using Epiq's services.

Report project and team information to the Regional CS Manager to manage workloads effectively.

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

An EMS Project Manager (PM) will serve to be the primary point of contact and case consultant for clients interacting with Epiq EMS group on their e-discovery projects. The PM will also train and manage a team of individuals who will work together with the PM to service a particular queue of clients. The PM’s duties will include serving as the primary keeper of client and project information for his or her project queue and interacting with other departments within Epiq to find and implement the best solutions for client needs.

Principal Job Responsibilities:

Discover and interpret the needs of clients
Consult with client on the proper methodology to achieve their goals using Iris’s suite of services
Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments

Desired Qualifications and Skills:

Experience with the specifications of multiple processing and hosting platforms
Excellent written and verbal communication skills
Strong problem-solving ability and adaptability
Highly organized and able to manage multiple processes
Availability to work extended hours as needed when client project loads increase
Ability to effectively communicate complex technical solutions to non-technical audiences
Possess excellent customer service, interpersonal and communication skills
Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
Proven ability to work well in a team based environment

Education & Certifications:

Minimum of 3 years’ experience in e-discovery environment; hosting services are a significant plus
Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Work Conditions:

Available to work on-call periodically through the week and occasional weekends
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The Compensation range for this role is 82,331.10 - 164,662.80 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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