IT Services (Fixed Term)- TechOps Senior Associate (Orlando Remote)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.

• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.

• Use critical thinking to break down complex concepts.

• Understand the broader objectives of your project or role and how your work fits into the overall strategy.

• Develop a deeper understanding of the business context and how it is changing.

• Use reflection to develop self awareness, enhance strengths and address development areas.

• Interpret data to inform insights and recommendations.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC (a wholly owned subsidiary of PwC IT Services Limited) provides technology services to other PwC member firms.  PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see  www.pwc.com/structure for further details.

Job Requirements and Preferences:

Basic Qualifcations:

Minimum Degree Required (BQ):
High School Diploma

Minimum Year(s) of Experience:
2 year(s)

Preferred Qualifications:

Preferred Knowledge/Skills:
DNU

The Opportunity
As part of the Information Technology Operations team you support the maintenance and
troubleshooting of frm applications, leveraging your broad knowledge of business functions to
address critical technology challenges. As a Senior Associate, you analyze complex problems,
mentor junior team members, and uphold exemplary standards while building meaningful client
relationships and navigating ambiguity. This role requires profciency in ITIL service management
principles, Microsoft Azure, and application support, with a focus on delivering technical
solutions and enhancing documentation.

Responsibilities
- Provide maintenance and support for frm applications
- Utilize ITIL service management principles to address technology issues
- Build and maintain meaningful client relationships
- Improve and update documentation for technical solutions
- Navigate ambiguity to deliver exceptional work

What You Must Have
- High School Diploma
- 2 years of experience and thorough knowledge in application based troubleshooting
- ITIL Certifcation, ServiceNow CSA and/or Certifed Application Developer (CAD)

What Sets You Apart
- Bachelor's Degree in Information Technology preferred

- Demonstrating experience in application support with ITIL principles
- Possessing documentation skills to enhance documentation
- Using domain knowledge to identify areas of fault
- Delivering technical diagnosis and solution prescription
- Specialization with industry-leading ticketing systems
- Demonstrating analytical skills and application/business knowledge
- Managing multiple confecting deadlines and priorities
- Building and maintaining relationships within the team

This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.

All qualified applicants will receive consideration for employment at PwC IT Services (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC IT Services (US) LLC is proud to be an affirmative action and equal opportunity employer.

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. We offer medical, vision and dental coverage, and health savings accounts; mental health support, family and caregiver support, time off to relax and recharge through our paid holidays, firmwide extended holidays, vacation and family and personal sick time; and a retirement savings plan with Roth features.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Creativity, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

All qualified applicants will receive consideration for employment at PricewaterhouseCoopers ITServices (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PricewaterhouseCoopers ITServices (US) LLC is proud to be an affirmative action and equal opportunity employer.

Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. Our benefits include medical, dental and vision coverage, health savings accounts; mental health support, family and caregiver support, a robust time off policy inclusive of sick, vacation and holiday time; and a retirement savings plan with Roth features and company match.