Offer summary

Qualifications:

2-3 years in customer success or account management experience., Excellent communication and relationship-building skills., Self-motivated with a strong customer focus., Ability to work collaboratively with teams..

Key responsabilities:

Serve as the first point of contact for clients via SMS and email, providing prompt support.

Guide clients through their journey to ensure their success.

Build and maintain strong relationships with clients, advocating for their needs.

Collaborate with internal teams to prioritize and address customer feedback.

Modern Headhunting for Today's Talent Market. Jagger is a people-driven, people business. Our core mission is to create meaningful connections between companies and the people who can help them accomplish their goals. Our approach is differentiated in where we focus our attention, but it's our innovation in the way we connect with people, and the experiences we create that make us stand out. We're agile, creative, and fearless in our practice and we place a high emphasis on positive and seamless candidate/client experiences in achieving success together. You focus on the what and the why, we'll focus on the how and where, together, we'll find the who that is right for you. We'd love to show you how. hellojagger.com

Job description

Job Title: Customer Success Manager (Growth)

Location: Canada - Fully Remote

Work Type: Full Time

Pay: $60K - 80K

About the Company: We are working with a fast growth B2C marketplace who is looking for a Customer Success manager (Growth) to join their North American team.

Responsibilities:

- Be the first point of contact via SMS and email, providing quick, friendly support.

- Guide their clients through their journey and ensure their success.

- Build strong relationships with clients, advocating for their needs.

- Collaborate with teams to prioritize customer feedback.

Qualifications:

- 2-3 years in customer success or account management.

- Excellent communication and relationship skills.

- Self-motivated and customer-focused.

If this sounds like you then please apply!

**Please note - only qualified applicants will be contacted.

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