Offer summary

Qualifications:

Minimum 2.5 years of proven experience in customer support, preferably in a non-voice capacity., Strong written communication skills with attention to detail and clarity., Ability to multitask and manage multiple inquiries simultaneously., Familiarity with order management systems and CRM tools..

Key responsabilities:

Respond promptly to customer inquiries via chat and email, providing accurate information and resolving issues efficiently.

Assist customers with order status inquiries, shipment tracking, and estimated delivery times.

Handle subscription-related requests, including upgrades, downgrades, renewals, and troubleshooting billing issues.

Process cancellation requests, initiate refunds when applicable, and provide retention offers when appropriate.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years of proven experience in customer support, preferably in a non-voice capacity (chat and email). Strong written communication skills with attention to detail and clarity. Ability to multitask and manage multiple inquiries simultaneously. Familiarity with order management systems and CRM tools. Problem-solving mindset with a proactive approach to issue resolution. Experience handling subscriptions, refunds, and escalations is a plus.

Core responsibilities:

Chat and Email Support: Respond promptly to customer inquiries via chat and email, providing accurate information and resolving issues efficiently. Order Tracking and Updates: Assist customers with order status inquiries, shipment tracking, and estimated delivery times. Subscription Management: Handle subscription-related requests, including upgrades, downgrades, renewals, and troubleshooting billing issues. Cancellations and Refunds: Process cancellation requests, initiate refunds when applicable, and provide retention offers when appropriate. Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate teams while ensuring timely follow-up. Knowledge Base & Documentation: Maintain and update customer support documentation, FAQs, and internal knowledge bases to improve response efficiency.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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