Sales Operations Specialist

Sales Operations Specialist - Marine Industry

Dockmaster Software is currently looking for a Sales Operations Specialist to join our team in North America – (EDT time zone preferred)!

DockMaster is seeking a proactive and detail-oriented Sales Operations Specialist to join our team. This role is instrumental in streamlining Salesforce operations, supporting billing and customer administration, and optimizing onboarding and support workflows. Additionally, this role will partner with marketing on tradeshows, lead generation, and nurturing campaigns to ensure a seamless sales process from initial contact to customer success.

The ideal candidate is a team player who thrives in a fast-paced environment, takes initiative, and enjoys working collaboratively across departments to drive efficiency and revenue growth.

Here is a little window into our company: DockMaster Software pioneered the marine management software industry, deploying DockMaster®, the first marine management system, in 1983. The product line was expanded to include a cloud-based version for those clients interested in the ultimate flexibility and convenience. We continue to bring innovative and user-friendly products to the marine and marina industries by designing customer-focused solutions. DockMaster helps marinas, boatyards, and boat dealerships gain control of their operations by providing a complete and integrated system with which to manage all daily operations. From the time customers book a reservation or sign an annual lease, we track the customers'​ history right down to their ship’s store and fuel purchases. Employee time can be tracked on the upcoming DockMaster Mobile App; time, labor comments, and job details are automatically synced with DockMaster. DockMaster's dealership and boat yard software includes prospecting, unit sales, service, inventory management, and much more. With the industry's only applications programming interface, DockMaster integrates with a number of popular technologies that help dealers, marinas, and boat yards exceed their customers'​ expectations.

DockMaster Software was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, which operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere on the East Coast of the US, working in a remote work model!

What your day will look like:

Salesforce Administration and Process Optimization

• Manage and optimize Salesforce to improve sales efficiency and pipeline visibility
• Maintain data integrity, troubleshoot issues, and ensure accurate reporting within Salesforce
• Develop and implement workflows, automation, and dashboards to enhance sales productivity
• Train sales teams on Salesforce best practices and usage

Billing, Onboarding and Customer Support Workflows

• Work closely with billing and finance teams to ensure a seamless sales-to-invoice process
• Assist in contract management, customer onboarding, and renewals to ensure a smooth transition for new customers
• Design and optimize support workflows to enhance customer experience and ensure alignment between sales and support teams
• Act as a liaison between sales, billing, and customer support to resolve operational roadblocks efficiently

Marketing and Lead Generation Support

• Partner with marketing to execute tradeshows, conferences, and industry events, ensuring smooth logistical coordination
• Support lead generation and lead nurturing campaigns by tracking performance and optimizing conversion rates
• Maintain and enhance the lead scoring process to ensure the sales team focuses on high-quality opportunities

Sales Enablement and Reporting

• Develop and maintain sales performance reports, forecasts, and KPIs to support decision-making
• Provide insights and recommendations to improve sales efficiency and revenue growth
• Collaborate with the sales team to ensure alignment between strategy and execution

About You:

• 1-3 years of experience in Sales Operations, Revenue Operations, or a related role within a SaaS or software company
• Strong proficiency in Salesforce administration and optimization
• Experience working with billing and finance teams in sales-related processes
• Familiarity with marketing automation tools for lead nurturing and campaign tracking
• Experience with onboarding and customer support workflows to improve customer experience
• Excellent analytical skills, with the ability to interpret data and provide actionable insights
• Strong problem-solving skills, organizational skills, and attention to detail
• A team player who takes initiative and can work both independently and collaboratively
• Exceptional communication and collaboration skills to liaise effectively with sales, finance, and marketing teams
• Self-starter with excellent organizational and time management skills
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in the US

Why Join Us? 

• Be part of a fast-growing company shaping the future of hospitality and marine management technology
• Opportunity to make a direct impact by improving sales operations and customer experience
• Work closely with cross-functional teams in sales, marketing, and finance
• A collaborative and innovative work environment that values initiative and problem-solving

If you are passionate about sales operations, process optimization, and cross-team collaboration, we’d love to hear from you! 

For information about DockMaster, please visit our website at www.dockmaster.com

We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.