Staff Product Strategist, Continuous Improvement

Role Overview

We’re looking for a Staff Product Strategist to join our Continuous Improvement team within Partner Success & Services.

This role is all about bringing a product mindset to how we deliver services and support our partners. As a key player in the Continuous Improvement team, you will drive strategic initiatives to optimize how Wiz delivers value to its partners. This means going beyond traditional service delivery by embedding product thinking, developing scalable methodologies that drive efficiency and consistency, and ensuring our solutions continuously evolve to meet the needs of our customers.

You’ll collaborate across Sales, Support, Technical Success, and Partner & Channel teams to identify pain points, uncover inefficiencies, and build structured feedback loops that drive actionable improvements. Your work will directly impact our ability to scale our services through partners, improve partner engagement, and enhance customer satisfaction—helping Wiz stay ahead as a market leader in cloud security.

Key Responsibilities

Bringing a Product Mindset to the Partner Success & Services organization

• Champion continuous improvement—embed Agile/Lean product management principles into our partner services strategy.
• Build strong relationships across Sales, Support, Technical Success, and Partner & Channel teams, aligning goals and driving operational improvements.
• Lead through influence, not authority—bring people together, help them see the bigger picture, and guide them toward data-driven decisions.

Building and Scaling Feedback Loops

• Design and implement operational feedback loops to capture insights from internal teams, customers, and service partners.
• Use data to improve time to value, Net Promoter Score (NPS), partner delivery success, and reduce service escalations.
• Ensure we’re always learning and adapting—creating transparent feedback loops where every insight is captured and acted upon!

Optimizing Partner Enablement & Engagement

• Design a methodology to measure and refine the partner enablement program, ensuring it evolves alongside our rapidly changing product and cloud ecosystem.
• Develop a content strategy for our partner community, fostering continuous learning, engagement, and best practices.
• Build scalable frameworks to measure the business impact of partner-led engagements.

Driving Innovation and Change

• Identify gaps in service offerings and drive new initiatives that improve customer and partner success.
• Lead new programs and frameworks that ensure our partners deliver maximum value.
• Balance building from scratch with refining what already exists—both are key to scaling successfully.

What You’ll Bring

Experience & Skills

• 8+ years of experience in Product Management and Strategy, ideally in a services, SaaS, or cloud-native environment.
• 5+ years in Professional Services, particularly in cloud-native adoption and transformation.
• A strong background in Agile/Lean product management, with experience embedding feedback loops and continuous improvement initiatives.
• A track record of successfully driving cross-functional collaboration, particularly with Sales, Support, and Partner organizations.
• Ability to influence without authority and align diverse stakeholders toward a shared vision.
• Strong facilitation and coaching skills—you know how to get people in a room (or on Zoom) and get things moving.
• A data-driven mindset—you don’t just make gut calls; you establish Key Performance Indicators (KPIs), track impact, and refine strategies based on results.

Technical & Industry Knowledge

• Conversant in cloud-native technologies, SaaS models, and service delivery within a cloud security or DevOps environment.
• Experience in subscription-based software businesses, understanding customer retention, partner engagement, and value realization.

Mindset & Cultural Fit

• You play well with others—collaboration is your default mode.
• You assume positive intent—fostering trust and constructive dialogue across teams.
• You love bringing order to chaos—navigating ambiguity is your superpower.
• You get job satisfaction from aligning people and teams around a shared goal.
• You see failure as an opportunity to learn—iterate, improve, and keep going.